Reception skills: becoming an exceptional receptionist
Course
In London
Description
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Type
Course
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Location
London
The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care is paramount. Suitable for: This course is for anyone who deals with the public, either face-to-face or on the phone.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course summary
As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.
Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This course explores how the receptionist is central to customers' experience.
Course outline
Over the day you will cover:
- the receptionist as the 'face of the organisation'
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communicator
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educator
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translator
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problem solver
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shock absorber
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psychologist
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communicator
- professional excellence
- knowing your organisation
- knowing your product
- knowing your people
- treating customers with respect
- non-verbal communication
- managing expectations with courtesy
- listening skills
- customer care skills
- dealing with difficult people
- telephone skills
- developing a professional image
- dressing for success
- speaking clearly and simply
- body language
- eye contact
"Enjoyable course. My attention was kept high all day. Small group meant I couldconfidently contribute to group discussions." DMC, University of Essex
"A very informative course. The trainer was exceptional!" KM, Royal College of Pathologists
Who is this course for?
This course is for anyone who deals with the public, either face-to-face or on the phone.
What will this course help me do: learning outcomes?
The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care is paramount.
Reception skills: becoming an exceptional receptionist