Reception Skills (Byte Size Skills Course)
Course
In Bude
Description
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Type
Course
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Location
Bude
Reception Skills Course The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively. By the end of the course you will be able to: Describe the receptionist role in your company Be an ambassador for your company Understand the importance or receiving and greeting visitors Provide information and advice to visitors and guests Handle enquires effectively Follow routine administrative procedures Deal effectively with security and safety issues Practice good telephone skills Care for your customers Deal with aggressive an awkward customers and visitors
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Skills and Training
Course programme
Syllabus
The role of the receptionist
Being a ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone Skills
Dealing with anger and aggression
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 20 hrs.
Reception Skills (Byte Size Skills Course)