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Homepage > Business and Management > Office Management > Secretarial

Reception Skills

in CSE-Demos Training and Development (England)

Classes Workshop

Place:

London, London,...

Price:

£490 + VAT

Duration:

1 Day

Start:

12/11/2008 other dates
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Course objectives:

Master the essential communication skills to ensure that clients and visitors receive the best image of your company.

CSE-Demos Training and Development

CSE-Demos Training and Development, is a subsidiary of Group Demos. Who is Group Demos? A training and publishing company with offices all over the world: London, Paris, Brussels, Berlin, Beijing .....

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Course details

Type Workshop Duration 1 Day
Method / place Contact course provider Classes in London, London,... where
Suitability Receptionists, front line staff and administrators who are required to deal with visitors and callers in the most professional and confident way on a daily basis.
Course objectives Master the essential communication skills to ensure that clients and visitors receive the best image of your company.
Price £490 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Reception Skills

Overview

Master the essential communication skills to ensure that clients and visitors receive the best image of your company.

Who should attend

Receptionists, front line staff and administrators who are required to deal with visitors and callers in the most professional and confident way on a daily basis.

Course objectives

By the end of this intensive course, you will be able to:

> Project a professional and confident image of the company to the customer
> Provide the highest level of customer service both internally and externally
> Learn skills and techniques that will enhance your interpersonal communications
> Handle complaints and deal with difficult people

Course content

Understand the Role and Function of the Receptionist
> Representing the company
> Creating the right first impression
> Projecting a professional image:
-appearance
-behaviour
> Keeping a positive attitude in all circumstances

Develop your Professional Communication Skills
> Understanding the benefits and principles of effective communication
> Using your voice and language powerfully
> Practicing proactive listening
> Using effective questioning techniques
> Recording messages accurately

Deal with Difficult Callers
> Understanding the different type of behaviour
> Using effective techniques to handle complaints
> Dealing with stress and pressure
> Remaining calm and professional in difficult situations

Plan your Time Effectively
> Understanding the benefits of effective time management
> Mastering the principles and techniques of prioritisation and organisation
> Managing daily, weekly and monthly tasks
> Monitoring your achievement
> Gaining time for you and for your company

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Venues and dates



Where London, Boundary House, 91 Charterhouse Street
When Start: 12/11/2008 Finish: 12/11/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 05/03/2008 Finish: 05/03/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 06/05/2008 Finish: 06/05/2008 See calendar
 
Where London, Boundary House, 91 Charterhouse Street
When Start: 20/08/2008 Finish: 20/08/2008 See calendar
 
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Course provider details

Provider description
CSE-Demos Training and Development, is a subsidiary of Group Demos. Who is Group Demos? A training and publishing company with offices all over the world: London, Paris, Brussels, Berlin, Beijing ... 34 years' experience, 32,000 clients, 800,000 delegates, 1,500 trainers... The goal of Demos is to enable managers and their teams to remain competitive, as well as acquire and master new knowledge and personal skills. This enables an organisation to adapt to economic, technological and environmental changes.
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