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Reception Skills

in Capita Learning and Development (England)

Classes Course

Place:

London

Price:

£499 + VAT Special offers 

Duration:

1 Day

Start:

13/02/2009 other dates
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Requirements:

n/a.

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Course objectives:

This course aims to enable those new and experienced to the HR function to present and communicate a positive and friendly image to both internal staff and visitors. This course examines the role of the receptionist and gives practical tips on service provision.

Capita Learning and Development

UK Training and Development - Capita Learning and Development, the leading provider of specialist training within the UK. Find a wide range of training courses to suit you business needs including HR,...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability Those new to the reception function, or experienced receptionists with no formal training who would like to learn best practice.
Course objectives This course aims to enable those new and experienced to the HR function to present and communicate a positive and friendly image to both internal staff and visitors. This course examines the role of the receptionist and gives practical tips on service provision.
Requirements
n/a.
Price £499 + VAT
Special offer + Support
Request this special offer here
Get direct information on how to enrol, venues and availability...

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Course programme

Reception Skills
Learning objectives


  • Present a professional and friendly image to visitors and internal staff

  • Communicate effectively with visitors to the reception area

  • Use questioning techniques to ascertain client needs

  • Deal assertively with difficult situations and move towards solution based outcomes

  • Take decisions on the use of suppliers related to the reception function

  • Have an understanding of the basic Health and Safety legislation

    Course content:
    Responsibilities and behaviors of the modern receptionist. Understanding the various communication techniques. Personal presentation for receptionists. Conveying the right first impression when dealing with visitors. Using questioning techniques to properly understand requirements Building rapport by using listening skills and empathy Telephone etiquette How to take specifications from your manager. Liaising with suppliers How to handle difficult situations. How to handle complaints The receptionist’s role in relation to health and safety. Practical sessions using case studies and scenarios to develop skills
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    Venues and dates



    Where London, 17-19 Rochester Row see map
    When Start: 13/02/2009 Finish: 13/02/2009 See calendar
     
    Where London, 17-19 Rochester Row see map
    When Start: 13/05/2009 Finish: 13/05/2009 See calendar
     
    Where London, 17-19 Rochester Row see map
    When Start: 24/06/2009 Finish: 24/06/2009 See calendar
     
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    On Capita Learning and Development

    Provider description
    UK Training and Development - Capita Learning and Development, the leading provider of specialist training within the UK. Find a wide range of training courses to suit you business needs including HR, Employment Law, Leadership and Management training, Sales, Marketing and Customer service, Information Technology, and Professional Office Administration.
    Advantages of studying with Capita Learning and Development
    Our main focus is to help organisations become more effective, more productive and more profitable through having a highly committed and motivated workforce. Our training services are often used as a catalyst for change, helping to improve and modernize organisational skills and behaviour to support business objectives.
    Transforming people, inspiring change
    Course provider history
    We have over 80 years experience training individuals and organisations in all sectors and are able to deliver training programmes nationwide, with over 100 training courses, events and accredited training courses delivered throughout the year. We manage the design, administration and delivery of over 5,000 in-house training course events, providing training and development for around 40,000 people. We have achieved both ISO 9001:2000 certification since 2003 and Investors in People status.
    Specialises in
    Communication skills, Customer service, Management and Leadership, Project Management, Sales and Marketing, Professional Office Administration, Information Technology and HR Training and Employment Law. we also have a number of accredited and endorsed courses available.

    We also provide tailored training courses through our in-house training and complete out-sourced development programmes.

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