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Reception Skills

in Broad Bridge Training (England)

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Course objectives:

By the end of this course, delegates will be able to: - Present the right image through effective communication and customer care; - Provide a quality secretarial service; - Build rapport through adjusting tone and demeanour; - Handle complaints and deal with difficult people; - Ensure customers feel welcome.

Broad Bridge Training

Broad Bridge Training offers a complete range of training solutions to assist operational and support staff to address the issues that may arise in their role. We offer in-house, tailored courses f...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes
Suitability This course has been designed for staff who have a position on the front desk or anybody who answers the telephone. The receptionist is very important, generally being the first point of contact for callers and visitors. Develop essential communication and presentation skills to ensure your company's clients receive a professional and courteous first impression.
Course objectives By the end of this course, delegates will be able to: - Present the right image through effective communication and customer care; - Provide a quality secretarial service; - Build rapport through adjusting tone and demeanour; - Handle complaints and deal with difficult people; - Ensure customers feel welcome.
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Course programme

Reception Skills
Reception Skills

Who should attend?

This course has been designed for staff who have a position on the front desk or anybody who answers the telephone. The receptionist is very important, generally being the first point of contact for callers and visitors. Develop essential communication and presentation skills to ensure your company's clients receive a professional and courteous first impression.

Course Objectives

By the end of this course, delegates will be able to: Present the right image through effective communication and customer care; Provide a quality secretarial service; Build rapport through adjusting tone and demeanour; Handle complaints and deal with difficult people; Ensure customers feel welcome.

Course Content:
Role of the Receptionist   Importance in the business, connecting people;   Receiving visitors - the welcome greeting, managing reception; providing a
service for internal and external customers;   Image - appearance and behaviour; confidence building;   Customer care. Communication   Effective expression and comprehension;   Dealing with difficult people;   Handling complaints;   Telephone manner. Behaviour   Understanding different types of behaviour - assertive, aggressive and passive;   Verbal and non-verbal. Listening Skills   How to listen effectively.
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On Broad Bridge Training

Provider description
Broad Bridge Training offers a complete range of training solutions to assist operational and support staff to address the issues that may arise in their role.

We offer in-house, tailored courses for companies of all sizes and a number of open courses in central London throughout the year.

Broad Bridge Training was started in 1998 by Claire Wilson who began her successful career as a Personal Assistant at Merrill Lynch and also worked in Human Resources before becoming an accomplished trainer for Reed Training culminating in recognition as Reed's Trainer of the Year in 2005.

Claire brings a unique blend of work-related and classroom experience, enthusiasm and humour to her courses, empowering operational staff to add value to their organisation. She has a Bachelor of Arts degree in Secretarial Administration from Newcastle Business School and is a Licenciate Member of the Chartered Institute of Personnel Development (CIPD).

The philosophy at Broad Bridge Training is one of maximising your career potential. Our aim is to give you the skills through instruction that will enable you to perform to the best of your potential at different administrative levels.

Our courses are designed to help you meet your goals and to help you progress upwards through your chosen career path, gaining responsibility, higher reward, and respect.

All courses are one-day workshops and are available in-house or as open courses. In-house courses can be tailored to meet specific development and organisational needs.

Broadening people and bridging skills gaps around everyday work issues.

We believe that a little bit of learning can go a long way. This is why we focus on training in skills that improve everyday work issues.

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Words related to the courses viewed: company secretary secretarial receptionist receptionist training telephone skills professional receptionist receptionist skills

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