Reception to Perfection

Short course

In Nottingham, Birmingham, Bristol and 4 other venues

£ 430 VAT inc.

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Description

  • Type

    Short course

  • Level

    Intermediate

The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business. Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues.

Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21st century communication.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

On request
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

On request
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

On request
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

On request
London
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&Meetings 150 Minories Aldgate London

Start date

On request
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

On request
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

On request
See all (7)

About this course

This course benefits support staff who either specialise, or provide cover on Reception. It is relevant for people who are relatively new to the role as well as more experienced staff who would welcome a refresher to evaluate, consolidate and confirm their existing skills

Enhanced understanding of the vital role of Reception
Improved communication skills
Increased ability to deal with different types of customersand situations
Efficient and effective information flow within the business
Additional confidence

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Receptionist
  • Communications Planning
  • Communication Skills
  • Communication design
  • Communication Training
  • Communication
  • Customer communication
  • Conversations
  • Body Language
  • Communication face

Course programme

Reception to Perfection - Timetable

09.30 – 10.00 Coffee, course objectives and personal objectives

10.00 – 11.00 Overview of 21st century customer communication.
Who are our customers?
What makes people feel valued? The service equation. Critical points that shape customer attitude

11.00 – 11.15 Coffee break

11.15 – 12.45 Communication face - to - face and over the telephone.
Body language and facial expression
The voice
What can the other person “see” on the telephone?
Communication “leaks” that display our true feelings
The power or words
Professional greetings face to face
Steering conversations with effective questioning

12.45 – 13.30 Lunch
13.30 – 14.00 Accurate and Active listening skills
Taking and leaving messages

14.00 – 15.00 Recognising difference types of behaviour - aggressive, passive and assertive
The assertive approach, assertive techniques
Positive ways to say ‘no’

15.00 – 15.15 Tea break

15.15 – 16.00 Dealing with outbursts of anger; non - stop talkers
Coping strategies

16.00 – 16.30 Summary, review and questions; Personal Action Plan

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Reception to Perfection

£ 430 VAT inc.