Want to boost enrolments? Login and promote your courses
Searching for courses? Login or register
Courses    
  Most popular search | Share this page  
open My list: 0 courses
Homepage Sales and Marketing Courses Marketing Courses Customer Management Courses

Relationship Management

in Hemsley Fraser (England)

Classes Course

Price:

£899 + VAT

Duration:

2 Days

Start:

consult dates and times
See course programme

Requirements:

Prior to attending this course it is advised that you reflect on two of your customer relationships ... see more

Request free information
More courses Subject area
Place
 

Request information

Contact directly and with no obligation with
Hemsley Fraser
You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.
* Compulsory fields
By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.
I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:
:| :) ;)
Average Fast Very fast
 

Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes
Suitability Suitable for sales professionals needing to use a consultative sales approach to understand customer needs to develop current solutions. Additionally, any business professionals who act in an advisory capacity and whose role requires them to develop positive relationships with their customers.
Requirements
Prior to attending this course it is advised that you reflect on two of your customer relationships that you feel have encountered challenges - think about what wen...
Price £899 + VAT
Get direct information on how to enrol, venues and availability...

Customer Management courses (from other course providers)

 
Customer Relationship Management
Reed Learning
London - £499 + VAT
 
Relationship marketing & lifetime value
Advanced Training
- Price: On request
 
Customer Relationship Management
CSE-Demos Training and Development
London - £490 + VAT
 
Improving Customer Satisfaction
JPD Training
London - £319 + VAT
 
Key Account - Relationship Management
ProSkill
- Price: On request
Compare the selected courses

Course programme

Relationship Management
Requirements:
Prior to attending this course it is advised that you reflect on two of your customer relationships that you feel have encountered challenges - think about what went well during the relationship and what didn't work so well. These challenges will be discussed during the course.
Value Added Sales Models

  • The differences between consultation and other sales approaches

  • What motivates customers to buy?

  • The skills required for success - your strengths and weaknesses
Delivering Targets

  • Reviewing your objectives and targets as part of the sales cycle

  • You are the expert and solution provider - does your customer realise this?

  • Maximising your value to the customer - focus on objectives

  • Making customers want to involve you in their decision -making processes
Building Rapport with Customers

  • The importance of personal presentation, body language and personality

  • Assessing the customer's style and behaviour

  • Building a network of contacts within the customer organisation
Analyse the Situation

  • Researching the scope and strength of the competition

  • Differentiating your products and service from your competitors'

  • Competitors' sales strategies - strengths and weaknesses

  • Analysing your fears, objections and doubts

  • Design solutions with the options and flexibility

  • Blend products, sales processes and people together
Communication and Relationship Building

  • Using questioning and listening techniques to establish real needs

  • Probing to gain a more in-depth understanding of your customer's needs

  • Creating commitment by linking benefits to the client's needs

  • Presenting your proposal using persuasion and influencing skills
see the full course programme

on request

get more information on the programme directly from Hemsley Fraser.

Request information for free
Get direct information on how to enrol, venues and availability...
 

Ex-students

 
Opinions
 
Have you attended this course?

Voice your opinion and help thousands of other users

opinions

from users who have attended
this course.
Get direct information on how to enrol, venues and availability...
 

On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

All courses

by Hemsley Fraser on emagister.

See list of courses

Get direct information on how to enrol, venues and availability...

Training related to Customer Management

 
International sites Spain  |  Italy  |  France  |  Mexico  |  Germany  |  UK  |  Japan  |  Argentina

Words related to the courses viewed: customer service customer relationship management key account management

emagister.com complies with the 15/1999 Organic Law dated 13th December (Spain), the Data Protection Law and holds the inscription code 2002010053 on the General Register of the Data Protection Agency. Copyright 1999/2000 - Grupo Intercom - All rights