Repairs Reporting Skills

This course is designed to teach you the skills you need to deal with repairs requests. By the end of this course you will have improved your diagnostic and questioning skills. You will learn skills suitable for taking repairs requests over the telephone or in person. You will be better able to prioritise repairs and write more specific repairs orders. Suitable for: This course is especially designed for people who take repairs requests and order works. It is suitable for people who take requests over the telephone or for front-line staff who take request in person. People who will benefit include: housing officers, property managers, tenant management workers, repairs desk staff, receptionists and staff who deal with tenants. Suitable for a non-technical audience.