Restaurant Hospitality and Management Diploma – Accredited

Module 1 Introduction to Front-ofHouse Hospitality

In short, with this module, you will learn:

• How to provide the best possible customer service at all times.
• How the way you dress affects how you are perceived.
• How to be professional even when the customer is being awkward.
• How to look at your body language and understand how you come across.
• Plus much more...

Module 2 The Role of Restaurant Manager With this module, you will learn the following:

• How the restaurant manager deals with the business side of the restaurant.
• How the manager deals with the front-of-house.
• How the manager deals with the general housekeeping.
• How the manager has to contend with customer issues.
• Plus much more...

Module 3 Types of Dining Establishments, Restaurant Layouts, and Decor. At this point, you will learn about the following:

• The different types of dining establishments.
• How this changes your management style.
• How to deal with different restaurant layouts.
• How to divide staff to cope with the layout.
• Plus much more...

Module 4 Customer Service In this module, you will learn the following:

• How to meet and greet customers.
• How to take reservations.
• How to correctly seat people.
• How to take their orders.
• Plus much more...

Module 5 Dealing with Customer Complaints In this module, you will learn the following:

• How to address the customer with their initial complaint.
• A step by step guide on how to handle the situation.
• How you must act on a personal level to address their issues.
• How to adequately resolve the situation.
• Plus much more...

Module 6 Know Your Drinks In this module, you will therefore learn:

• The basics of different drinks.
• Which wine works best with which food.
• How to serve drinks correctly.
• How to give advice on drinks to customers.
• Plus much more...

Module 7 Know Your Food In this module, you will learn the following:

• Understanding the menu.
• Dealing with starters.
• Dealing with meat dishes.
• Dealing with fish dishes.
• Plus much more...

Module 8 Restaurant Licensing Laws In this module, you will learn the following:

• The importance of the laws.
• The need for an age verification process.
• How to ask for ID.
• The age verification laws.
• Plus much more...

Module 9 Building Guest Services Around Excellence So, in this module, the focus will be on the following points:

• The areas where excellence is required.
• How to take guests into consideration.
• Dealing with feedback.
• Announcing the changes that have been made.
• Plus much more...

Module 10 A Restaurant System of Checklists So, in this module, you will learn the following:

• The importance of checklists.
• Where checklists should be used.
• What should appear in them.
• Who should be in charge of individual areas.
• Plus much more...

Module 11 The Importance of Team Work. In this module, you will learn the following:

• Why team work is important.
• How to build a good team.
• How to hire the correct staff.
• How to create a positive working environment.
• Plus much more...

Module 12 Health and Safety Laws In this module, you will learn the following:

• The basics of the health and safety laws.
• How they apply to the restaurant.
• What to do when an incident occurs.
• Plus much more...

Module 13 Health, Safety and Restaurant Management Student Objectives:

• To learn about different bacterium that cause food poisoning
• To understand the importance of restaurant sanitisation
• To learn how to keep food safe in storage
• To understand how to write a health and safety policy
• Plus much more...

Module 14 Dealing with Inspections Student Objectives:

• To learn about the different inspections that a restaurant may undergo
• To learn about the inspection process
• To learn about what to expect from the inspection process
• To understand the restaurant's obligations to comply with inspection results
• Plus much more...

Module 15 Digital Technology and Restaurant POS Systems Student Objectives:

• To understand the basics of POS systems
• To learn about POS system features
• To learn about the latest POS technology
• To understand how to choose a POS system for a restaurant
• Plus much more...

Module 16 Dealing With Staff Student Objectives:

• To learn about hiring staff and management
• To learn about training employees
• To learn about writing an employee handbook
• To learn about creating an employee uniform
• Plus much more...

Module 17 Planning and Pricing a Menu Student Objectives:

• To learn how to research a menu
• To learn basic guidelines for putting together a menu
• To understand the importance of being able to engineer a menu
• To learn how to price a menu correctly
• Plus much more...

Module 18 Restaurant Operations Student Objectives:

• To learn about how to create a restaurant budget
• To learn how to cut food costs
• To understand how energy costs affect a restaurant's profits
• To learn about leasing restaurant equipment
• Plus much more…

Module 19 Upselling Strategies Student Objectives:

• To understand the importance of training servers to upsell
• To understand the importance of having a comprehensive understanding of the menu
• To understand the importance of taking social cues when upselling products
• To learn about different types of upselling strategies
• Plus much more...

Module 20 Restaurant Entertainment and Music Licensing Student Objectives:

• To understand why entertainment and music licensing is necessary
• To learn about the different licensing agencies
• To understand entertainment and music licensing laws
• To learn about when you require licensing for live entertainment
• Plus much more...

Module 21 Restaurant Branding, Marketing, Promotions and Decor Student Objectives:

• To understand how to find your brand's purpose
• To know what goes into a restaurant brand
• To learn how to create a mission statement for a restaurant
• To learn how to promote a restaurant to the masses
• Plus much more...