Retail Customer Service Course - Level 3 - Accredited

Oplex careers
4.5
1 review
  • Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
    ← | →

Short course

Online

Save 87%
£ 19 VAT inc.

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Description

  • Type

    Short course

  • Methodology

    Online

  • Duration

    12 Months

Special Offer - CPD Accredited - NUS Eligible

The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

The Retail Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

There a no specific entry requirements to enroll on the Retail Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Upon finishing the Retail Customer Service course you will receive a CPD Accredited Certificate from Oplex Careers.

Your recognised CPD Certificate can be used to showcase to any potential employers you have acquired a certain level of skills or keep for your own records as part of your portfolio of evidence.

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/retail-customer-service-course/?id=6

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Reviews

4.5
  • Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

Kouji

4.5
13/02/2016
What I would highlight: Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
What could be improved: Nothing.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Conflict
  • Retail
  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Communication Skills
  • Accredited
  • Communication Training
  • Customer satisfaction
  • Services
  • Customer
  • Service

Teachers and trainers (1)

Oplex Careers

Oplex Careers

Support Team

Course programme

The Retail Customer Service Course is split into the following modules:

    • Importance of Communication

• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills

    • Complaint Handling

• Types of Complainer
• Common Complaints
• Handling a Complaint

    • Conflict Management

• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution

    • Increasing Sales through Customer Service

• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales

    • Customer Feedback

• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback

  • Final Assessment




Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional information

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

See related categories

Retail Customer Service Course - Level 3 - Accredited

£ 19 VAT inc.

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