Retail Level 2

Short course

In Brighton

Price on request

Description

  • Type

    Short course

  • Location

    Brighton

Facilities

Location

Start date

Brighton (East Sussex)
First Floor, 11 South Road, BN1 6SB

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Mandatory Unit
  • Work effectively in your retail team
Optional units

5 units - at least 4 must be chosen from level 2

Sales

  • Help customers choose products in a retail environment
  • Maximise product sales in a retail environment
  • Provide information and advise to customers in a retail environment
  • Demonstrate products to customers in a retail environment
  • Promote loyality schemes to customers in a retail environment

Stock Management

  • Receive goods and materials into storage in a retail environment
  • Put goods and material into storage in a retail environment
  • Process customer orders for goods in a retail environment

Product Expertise

There are a number of units available across different areas of product expertise, eg:

  • Provide the lingerie fitting service in a retail environment
  • Process fish and shellfish for sale in a retail environment
  • Help customers to buy National Lottery products in a retail store (NEW)

For additional information on these units, please contact BHTA.

Merchandising

  • Keep stock on sale at required levels in a retail environment

Visual Merchandising

  • Display stock to promote sales to customers in a retail environment
  • Follow guidelines for planning and preparing visual merchandising displays
  • Follow guidelines for dressing visual merchandising displays
  • Order graphic materials for visual merchandising displays
  • Make props for visual merchandising displays
  • Put visual merchandising displays together

Management & Leadership

  • Develop productive working relationships with colleagues (Management Standards Centre)
  • Allocate and check work in your team (Management Standards Centre)

Finance and Administration

  • Process payments for purchases in a retail environment
  • Process payments and credit applications for purchases in a retail environment
  • Process cash and credit transactions in a retail environment
  • Follow point of sale procedures for age-restricted products in a retail environment

Customer Service

  • Process returned goods and materials in a retail environment

Only one of the following units can count towards the qualification:

  • Give customers a positive impression of yourself and your organisation (Institute for Customer Service)
  • Support customer service improvements (Institute for Customer Service)
  • Resolve customer service problems (Institute for Customer Service)

Organisational Effectiveness

  • Help to maintain health and safety in a retail environment
  • Help to keep the retail unit secure

A maximum of one unit can be chosen from a restricted list of Level 1 and Level 3 units

Retail Level 2

Price on request