Retail Level 2
Short course
In Brighton
Description
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Type
Short course
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Location
Brighton
Facilities
Location
Start date
Start date
Reviews
Course programme
- Work effectively in your retail team
5 units - at least 4 must be chosen from level 2
Sales
- Help customers choose products in a retail environment
- Maximise product sales in a retail environment
- Provide information and advise to customers in a retail environment
- Demonstrate products to customers in a retail environment
- Promote loyality schemes to customers in a retail environment
Stock Management
- Receive goods and materials into storage in a retail environment
- Put goods and material into storage in a retail environment
- Process customer orders for goods in a retail environment
Product Expertise
There are a number of units available across different areas of product expertise, eg:
- Provide the lingerie fitting service in a retail environment
- Process fish and shellfish for sale in a retail environment
- Help customers to buy National Lottery products in a retail store (NEW)
For additional information on these units, please contact BHTA.
Merchandising
- Keep stock on sale at required levels in a retail environment
Visual Merchandising
- Display stock to promote sales to customers in a retail environment
- Follow guidelines for planning and preparing visual merchandising displays
- Follow guidelines for dressing visual merchandising displays
- Order graphic materials for visual merchandising displays
- Make props for visual merchandising displays
- Put visual merchandising displays together
Management & Leadership
- Develop productive working relationships with colleagues (Management Standards Centre)
- Allocate and check work in your team (Management Standards Centre)
Finance and Administration
- Process payments for purchases in a retail environment
- Process payments and credit applications for purchases in a retail environment
- Process cash and credit transactions in a retail environment
- Follow point of sale procedures for age-restricted products in a retail environment
Customer Service
- Process returned goods and materials in a retail environment
Only one of the following units can count towards the qualification:
- Give customers a positive impression of yourself and your organisation (Institute for Customer Service)
- Support customer service improvements (Institute for Customer Service)
- Resolve customer service problems (Institute for Customer Service)
Organisational Effectiveness
- Help to maintain health and safety in a retail environment
- Help to keep the retail unit secure
A maximum of one unit can be chosen from a restricted list of Level 1 and Level 3 units
Retail Level 2