Retail Level 3 - Management
Short course
In Brighton
Description
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Type
Short course
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Location
Brighton
Facilities
Location
Start date
Start date
Reviews
Course programme
Mandatory Units
- Work effectively in your retail organisation
Optional Units
5 units - at least 2 must be chosen from the following
- Contribute to the continuous improvement of retail operations
- Recruit, select and keep colleagues (Management StandardS Centre)
- Provide learning opprtunities for colleagues (Management StandardS Centre)
- Develop productive working relationships with colleagues (Management Standards Centre)
- Allocate and check work in your team (Management Standards Centre)
Any remaining units must be chosen from the following units at level 3:
Stock Management
- Organise the reecipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Product Expertise
- Monitor and help improve food saftey in a retail environment
Sourcing
- Source required goods and service in a retail environment
Merchandising
- Maintian the availability of goods for sale to customers in a retail environment
Management and Leadership
- Contribute to the continuous improvements of retail operations
- Plan, monitor an adjust staffing leveles and schedules in a retail environment
- Recruit, select and keep colleagues (Management Standards Centre)
- Allocate and check work in your team (Management Standards Centre)
Developing People
- Provide learning opportunities for colleagues (Management Standards Centre)
- Develop productive working relationships with colleagues (Management Standards Centre)
Finance Administration
- Evaluate the receipt of payments from customers
Customer Service
- Monitor and evaluate the quality of service provided by external suppliers to your customers
- Organise the delivery of reliable customer service (Institute for Customer Service)
- Improve the customer relationship
- Work with others to improve customer service
- Montior and solve customer service problems
- Promote continuous improvement in customer service
Organisational Effectiveness
- Help to mnitor and maintain the security of the retail unit
- Monitor and maintain health and safety in a retail environment
Retail Level 3 - Management