Retail NVQ Level 3 (Management Pathway)

Retail Level 3 qualification is achieved by assessing the candidate in the workplace and covers the retail sector in more depth. Retail Level 3 has three main routes and one of the following must be chosen for the candidate to follow:

1. Sales Professional
2. Visual Merchandising
3. Management

Ideally the candidate should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress as well as providing training and development and looking at their own learning needs.

To achieve a full certificate in Retail at Level 3, you are required to complete a total of six units as outlined below:

Mandatory unit (learners must complete Unit 1):

Unit 1 Work effectively in your retail organisation

Optional units:

Learners must achieve a further five units and at least four of these must be chosen from:

• Unit 29 Recruit, select and keep colleagues
• Unit 30 Provide learning opportunities for colleagues
• Unit 31 Develop productive working relationships with colleagues
• Unit 32 Allocate and check work in your team
• Unit 28 Contribute to the continuous improvement of retail opportunities

The remaining three units must be chosen from the following at Level 3:

Stock Management

Unit 6 Organise the receipt and storage of goods in a retail environment
Unit 7 Audit stock levels and stock inventories in a retail environment

Product expertise

Unit 8 Monitor and help improve food safety in a retail environment

Sourcing

Unit 10 Source required goods and services in a retail environment

Merchandising

Unit 11 Maintain the availability of goods for sale to customers in a retail environment

Management and Leadership

• Unit 13 Plan, monitor and adjust staffing levels and schedules in a retail environment
• Unit 28 Contribute to the continuous improvement of retail operations
• Unit 29 Recruit, select and keep colleagues
• Unit 32 Allocate and check work in your team

Developing People

• Unit 30 Provide learning opportunities for colleagues
• Unit 31 Develop productive working relationships with colleagues

Finance and Administration

Unit 33 Evaluate the receipt of payments from customers

Customer Service

Unit 15 Monitor and evaluate the quality of service provided by external suppliers to your customers

Only one unit can count towards the qualification when chosen from units 16, 17, 18, 19 and 20.

• Unit 16 Organise the delivery of reliable customer service
• Unit 17 Improve the customer relationship
• Unit 18: Work with others to improve customer service
• Unit 19: Monitor and solve customer service problems
• Unit 20: Promote continuous improvement in customer service

Organisational Effectiveness

• Unit 21 Help to monitor and maintain the security of the retail unit
• Unit 34 Monitor and maintain health and safety in a retail environment