Retail Security Officer

AAA Employment Training

Price on request
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Important information

  • Course
  • Inhouse
  • Duration:
    4 Days
Description

This course will ensure that you have the knowledge and skills needed to deal with common situations arising within this type of work and the methods of dealing with situations within the parameters of the law.
Suitable for: This nationally accredited course is aimed at anyone who wishes to work as a Security Guard or Officer within the Retail security area, working in shopping centre's, malls or retail parks.

Important information

NOCN Level 2 Award in Retail Security certificate

Course programme

To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).

Outline Programme

This qualification is split over 4 days and covers the following topics:

Unit 1

  • Roles and responsibilities
  • Patrolling
  • Access control
  • Searching
  • Security and emergency systems
  • Fire awareness
  • Health and safety
  • Civil & Criminal Law (Scotland, England and Wales)
  • Equality and diversity
  • Emergencies
  • Customer care and social skills
  • Communications and reporting
  • Would be Offenders
  • Alarms & Surveillance
  • The Retail Security Officer & the law

Unit 2

  • Recognising & Avoiding Conflict
  • Self Awareness
  • Customer Care
  • Communication
  • Reducing Conflict
  • High Risk Conflict
  • Problem Solving
  • Learning from Conflict

Course Information

Assessment: 2 Multiple Choice Examinations

Accredited: SQA / QCA / NOCN

Related Support Materials: Skills for Security / NOCN: Retail Security Officer course book

Suggested Progression: Level 2 Award Door Supervision or CCTV (PSS) course




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