Retail Security Officer

To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).

Outline Programme

This qualification is split over 4 days and covers the following topics:

Unit 1

• Roles and responsibilities
• Patrolling
• Access control
• Searching
• Security and emergency systems
• Fire awareness
• Health and safety
• Civil & Criminal Law (Scotland, England and Wales)
• Equality and diversity
• Emergencies
• Customer care and social skills
• Communications and reporting
• Would be Offenders
• Alarms & Surveillance
• The Retail Security Officer & the law

Unit 2

• Recognising & Avoiding Conflict
• Self Awareness
• Customer Care
• Communication
• Reducing Conflict
• High Risk Conflict
• Problem Solving
• Learning from Conflict

Course Information

Assessment: 2 Multiple Choice Examinations

Accredited: SQA / QCA / NOCN

Related Support Materials: Skills for Security / NOCN: Retail Security Officer course book

Suggested Progression: Level 2 Award Door Supervision or CCTV (PSS) course