Roles and Responsibilities of a Door Supervisor

Overall aim

To ensure that Door Supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.

Introduction

Aim: To introduce Door Supervisors to the Leisure and Security industries.

Objectives: By the end of this session trainees will be able to:

• Define the role of the Door Supervisor
• Identify the qualities of a Door Supervisor
• Identify the key authorities in the Leisure and Security industries
• State the relationships with the SIA, the police and local authorities
• State the main objectives of Door Supervisors
• State the requirements for Door Supervisors under the Private Security Industry Act

Behavioural standards

Aim: To discuss appropriate behaviour for Door Supervisors.

Objectives: By the end of this session trainees will be able to:

• State the reasons for having behavioural standards
• State the standards of behaviour required of Door Supervisors
• State the SIA's specific requirements in relation to licensing and enforcement

Civil and Criminal Law

Aim: To discuss civil and criminal law relevant to door supervision.

Objectives: By the end of this session trainees will be able to:

• Show an understanding of civil and criminal law
• State the requirements relating to the use of force
• State what is meant by 'reasonable' and 'necessary force'
• Identify types of assault
• List crimes against property that Door Supervisors may come across
• Identify the options available when the law is broken

Searching

Aim: To discuss search procedures.

Objectives: By the end of this session trainees will be able to:

• State the reasons for searching premises
• State how to search people and their property
• State 'conditions of entry' and the importance of obtaining permission to search
• State the difference between general, random and specific searches
• Define an 'offensive weapon'
• State the hazards of conducting a search
• State the procedures for recording articles seized during searches
• Identify the options available to Door Supervisors if they find items during searches

Arrest

Aim: To discuss arrest procedures.

Objectives: By the end of this session trainees will be able to:

• Identify offences
• State the agreed procedures for arrest
• State the limitations to a Door Supervisor's powers of arrest
• Specify why arrests should only be made as a last resort
• State the procedures following an arrest

Drugs Awareness

Aim: To discuss drugs and drug abuse.

Objectives: By the end of this session trainees will be able to:

• Identify key areas of drugs misuse legislation
• State some of the symptoms of drug abuse
• Identify the most common types of illegal drugs
• Identify signs of drug dealing
• State how to deal with customers found in possession of drugs
• State the procedure for handling seized drugs
• Identify Health and Safety issues in relation to illegal drugs
• State how to dispose of contaminated waste

Recording Incidents and Crime Scene Preservation

Aim: To discuss incident recording and crime scene preservation.

Objectives: By the end of this session trainees will be able to:

• Identify the types and reasons for records
• State the reasons for recording incidents
• Identify incidents that need recording and when to call the police
• Explain what information a record should contain
• State the rules for incident book/notebook entries
• Identify the different types of evidence
• State how forensic evidence can be obtained at a crime scene
• State the basic rules to follow to preserve evidence

Licensing Law

Aim: To discuss licensing law and the licensee's social responsibility.

Objectives: By the end of this session trainees will be able to:

• State the licensing objectives under the Licensing law
• State the law in relation to refusing entry and ejecting customers
• State police powers in relation to licensed premises
• State the different types of licences and permissions available for premises
• State the rights and duties of licensees and Door Supervisors as their representatives
• State the law in relation to young persons
• State the conduct that is considered unlawful under licensing, gaming and sexual offences legislation

Equal Opportunities

Aim: To discuss Equal Opportunities and Discrimination.

Objectives: By the end of this session trainees will be able to:

• State what is meant by equal opportunities, prejudice and stereotyping
• State the relevance for Door Supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
• State how these Acts may be enforced

Health and Safety at Work

Aim: To discuss Health and Safety in the workplace.

Objectives: By the end of the session trainees will be able to:

• Statethe main areas of Health and Safety legislation
• State the purpose of 'duty of care'
• State the responsibilities of the employer, employees and self employed
• Identify typical risks, hazards and spillages
• Identify safety signs and safety signals
• State the precautions to be taken in the manual handling of heavy goods
• State the precautions to be taken against HIV, hepatitis and other infectious diseases

Emergency procedures

Aim: To learn the basic procedures for emergency situations

Objectives: By the end of this session trainees will be able to:

• Identify common human responses in an emergency
• Identify the reasons for fire certificates and occupancy figures
• State the three components of fire
• Explain the importance of knowing the venue's fire and evacuation procedures
• Identify the types of fire extinguishers, and their use
• State the procedures for a bomb threat
• State how to act in a first response situation requiring first aid
• State who to contact in first aid situations