Sales Awareness - Communication Skills for Non-sales Staff

Description
This 1 day course will provide delegates with a thorough understanding of how to interact effectively with both customers and colleagues in order to make a positive contribution to the entire sales process.

Program
Course objectives/content/key benefits:
On completion, delegates will be able to:
· Understand the roles and responsibilities within the sales process
· Prepare effectively for each customer contact situation
· Communicate effectively
· Understand the importance of team working to ensure a satisfactory outcome
· Make effective use of demonstration resources
· Create customer satisfaction and build strong, 'life time' customer relationships
· Produce definitive and time-bound action plans they can implement immediately in their work
· Receive ongoing mentoring and advice at no extra charge
Who the course is aimed at:
· Product Specialists and Product Managers
· Application and Engineering Support Specialists
· Demonstration Specialists
· Field Service Managers and Field Service Engineers
· Internal Sales Administrators
· Customer Service Managers and their teams
· Credit Control Managers and their teams
Course tutor:
Steve Cole
Training method:
· Highly interactive with a strong emphasis on practical outcomes
· Role play scenarios.

Course outcome/qualification:
Delegates will have learned and practised the fundamentals skills and responsibilities required of a customer facing executive

Pre-requisite knowledge/qualification:
None.