Top courses
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Very pleased I have achieved my award and can now assess in my workplace - confident that I follow the QCF process and deliver quality assessment that is required by my company & my awarding organisation. Feel confident now. Many thanks.
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Acting on a recommendation I approached and was met in person and a full assessment/analysis undertaken. SDL work efficiently & flexibly with you to achieve your goal. Incredibly impressed with their knowledge, application of thought & methodologies - they are streets ahead. Needed the qual to continue to practice and they were expert in planning how i could achieve & subsequently supported whenever needed. I have become a talking point with other colleagues as I have achieved with relative simplicity and also know why I have achieved and can offer then advice regarding assessment and the QCF!!!!! Reliable,value for money, the 'supplier of choice' and you actually learn from them !
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From deciding to undertake the qualification thru to first meeting to then staring it has been a positive and worthwhile expereince. SDL have been supportive, positive & professional throughout the duration and they have been invaluble in guiding me to success. Appreciate all the hard work they have done and will genuinely miss the contact from them. Wouldn't hesitate to reommend them as they really do know what they're doing.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...demonstrable occupational competence that is up to date and posession of a current level 3 qualification is also desirable & continuing...
...demonstrable occupational competence that is up to date and posession of a current level 3 qualification is also desirable & continuing...
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Very pleased I have achieved my award and can now assess in my workplace - confident that I follow the QCF process and deliver quality assessment that is required by my company & my awarding organisation. Feel confident now. Many thanks.
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Acting on a recommendation I approached and was met in person and a full assessment/analysis undertaken. SDL work efficiently & flexibly with you to achieve your goal. Incredibly impressed with their knowledge, application of thought & methodologies - they are streets ahead. Needed the qual to continue to practice and they were expert in planning how i could achieve & subsequently supported whenever needed. I have become a talking point with other colleagues as I have achieved with relative simplicity and also know why I have achieved and can offer then advice regarding assessment and the QCF!!!!! Reliable,value for money, the 'supplier of choice' and you actually learn from them !
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From deciding to undertake the qualification thru to first meeting to then staring it has been a positive and worthwhile expereince. SDL have been supportive, positive & professional throughout the duration and they have been invaluble in guiding me to success. Appreciate all the hard work they have done and will genuinely miss the contact from them. Wouldn't hesitate to reommend them as they really do know what they're doing.
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SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
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We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 9 Months
...Suitable for candidates who can influence and make changes in their workplace, use the organisation's rules and policies to deliver excellent customer service...
...Suitable for candidates who can influence and make changes in their workplace, use the organisation's rules and policies to deliver excellent customer service...
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SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
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We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
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Level is exactly as I thought and is professional but still room for laughs. Feedback at all stages that was really useful. They adapted to the qualifications I work with instantly and it helps that they are experienced teachers/lecturers also as it is not just the old NVQ stuff I deliver. I have been offered excellent support and can continue my career and take on more duties now - really pleased.
Assessor is a great guy - knows the requirements and also is a mine of info. IQA too is similar - both were very likeable as people and also as professionals. Felt confident at all times and also sought advice regularly and was always treated with respect and support. Guided through the qualification expertly and I was the focus continually and never felt lead at all. Work alongside you - not 'at you'! They fit in my environment so well - get treated as staff!! They are delivering updating events to my department also and look forward to seeing them again.← | → -
Knowledge and skill level is incredible. Impressed. Efifcient & dedicated and also work in harmony with you. Thorough initial assessment and IAG - expected but interesting to see in action! Supportive and available to my needs. Genuinely interested & passionate in the learning & development and also dare I say me. Enabled me to take on the qualification and not create problems with work. Recommended by a colleague and this word of mouth imovement is a really powerful thing as they live up to the recommendation and with positivity - good to know they are around.
Independent and also experts and this shows - impressed with the range of knowledege and also confidence they have and their learner-centred approach does work! Meet regularly and are flexible and the sessions are valuable and you achieve and are motivated. Staff were great - even met SV from awarding organisation who interviewed me! They work in schools, colleges, providers and private companies and really are well rounded in knowledge from differing perspectives and work professionally and diligently and can only praise their work.← | → -
Recommendation via another senior colleague/lecturer. Excellent company to work with who are very switched on and know about the new developments & changes. A pleasure to learn more about the QCF from them and feel very confident in my work - I was certificated within a week of completing as they are fully functioning on new standards etc! They were treated as staff in my college department and were incredibly friendly & understanding of quals that were not NVQS - being lecturers themselves was realy useful as they understood about academic quals too! Enjoyable and has also ensured my CPD and also skill base is more robust - got them delivering updating to other staff and will use again as they are discrete & independent and also deliver results. External delivery that had demonstrated integrity & quality plus good value - very impressed.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...This unit is appropriate for you if your role involves: evaluating the internal assessment process of QCF quals that contain 'NVQ'. monitoring and reviewing...
...This unit is appropriate for you if your role involves: evaluating the internal assessment process of QCF quals that contain 'NVQ'. monitoring and reviewing...
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Level is exactly as I thought and is professional but still room for laughs. Feedback at all stages that was really useful. They adapted to the qualifications I work with instantly and it helps that they are experienced teachers/lecturers also as it is not just the old NVQ stuff I deliver. I have been offered excellent support and can continue my career and take on more duties now - really pleased.
Assessor is a great guy - knows the requirements and also is a mine of info. IQA too is similar - both were very likeable as people and also as professionals. Felt confident at all times and also sought advice regularly and was always treated with respect and support. Guided through the qualification expertly and I was the focus continually and never felt lead at all. Work alongside you - not 'at you'! They fit in my environment so well - get treated as staff!! They are delivering updating events to my department also and look forward to seeing them again.← | → see all -
Knowledge and skill level is incredible. Impressed. Efifcient & dedicated and also work in harmony with you. Thorough initial assessment and IAG - expected but interesting to see in action! Supportive and available to my needs. Genuinely interested & passionate in the learning & development and also dare I say me. Enabled me to take on the qualification and not create problems with work. Recommended by a colleague and this word of mouth imovement is a really powerful thing as they live up to the recommendation and with positivity - good to know they are around.
Independent and also experts and this shows - impressed with the range of knowledege and also confidence they have and their learner-centred approach does work! Meet regularly and are flexible and the sessions are valuable and you achieve and are motivated. Staff were great - even met SV from awarding organisation who interviewed me! They work in schools, colleges, providers and private companies and really are well rounded in knowledge from differing perspectives and work professionally and diligently and can only praise their work.← | → see all -
Recommendation via another senior colleague/lecturer. Excellent company to work with who are very switched on and know about the new developments & changes. A pleasure to learn more about the QCF from them and feel very confident in my work - I was certificated within a week of completing as they are fully functioning on new standards etc! They were treated as staff in my college department and were incredibly friendly & understanding of quals that were not NVQS - being lecturers themselves was realy useful as they understood about academic quals too! Enjoyable and has also ensured my CPD and also skill base is more robust - got them delivering updating to other staff and will use again as they are discrete & independent and also deliver results. External delivery that had demonstrated integrity & quality plus good value - very impressed.
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...in delivering customer service whether internally or externally or both in their job role. This NVQ is ideal for those people whose customer service...
...in delivering customer service whether internally or externally or both in their job role. This NVQ is ideal for those people whose customer service...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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Provides an excellent progression from the Level 1 and also has many optional units to choose from where certain career roles can be provided for. Enables staff to have a qualification that is recognised and also demonstrates their skills inc. water-fed pole for window cleaners, street cleaners and also interior operaratives etc. Good,solid grounding that helps you develop workforce. SDL personnel are very efficient & always helpful and recommend their services - they do so much more than delivering training!
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...1. Communicate effectively in the workplace 2. Develop yourself in the job role 3. Reduce risks to health and safety in the workplace 4. Work with others...
...1. Communicate effectively in the workplace 2. Develop yourself in the job role 3. Reduce risks to health and safety in the workplace 4. Work with others...
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Provides an excellent progression from the Level 1 and also has many optional units to choose from where certain career roles can be provided for. Enables staff to have a qualification that is recognised and also demonstrates their skills inc. water-fed pole for window cleaners, street cleaners and also interior operaratives etc. Good,solid grounding that helps you develop workforce. SDL personnel are very efficient & always helpful and recommend their services - they do so much more than delivering training!
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Very much enjoyed the course - a very good mix of theory and practice that can be applied to many areas. SDL are experts in L&D - they are positive & encouraging while always seeking to negotiate and utilise holistic assessment methods that allow you to perform naturally. I had some RPL and this was addressed in my IAG/induction etc. so when I started I had a clear route to follow & was continuously supported with feedback to all work submitted. Will recommend them always - they provide insight & understanding, are courteous & professional and are actually enjoyable to work with.
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Excellent service given - professional at all times and felt totally confident with SDL. I recommend this provider & their services on all levels and will definitely use them again!
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The level is exactly right and the units available allow you to decide on a suitable route. Excellent discussion & planning and then assessment planning was the key to being successful and also the regular meetings and the contact options.
Knowledge was addressed by various methods that always seemed appropriate & using the holistic approach is really a winner!
Length of course is just about right as there is no rush but it is incredible how quickly it comes together under this method and I was impressed. QCF is completely understood and can transfer the knowledge gained.
Responsiveness and sheer customer service is consistently delivered. Pricings are highly competitive and worth every penny - in fact should be more looking at the competition. The feeling of confidence, motivation and empowerment to be able to succeed and quickly is rather special and I have remembered many things in undertaking this activity via reflection & discussion and also have learnt and want to develop more - mentoring received is fantasic! (Staff inc. Directors provide IAG, TNA, assessment & verification + you get to work with them - a great ethos!) Sheer understanding of the QCF and CBQ standards and also the application of skills, knowledge & understanding - cannot be beaten.← | →
- Vocational qualification
- Horncastleand2 other venues
- On Site, Lincolnshire
- 10 Months
...assessment strategy and qualification structures were devised and are owned by Lifelong Learning UK. The Edexcel Level 4 Diploma in Learning and Development (QCF)...
...assessment strategy and qualification structures were devised and are owned by Lifelong Learning UK. The Edexcel Level 4 Diploma in Learning and Development (QCF)...
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Very much enjoyed the course - a very good mix of theory and practice that can be applied to many areas. SDL are experts in L&D - they are positive & encouraging while always seeking to negotiate and utilise holistic assessment methods that allow you to perform naturally. I had some RPL and this was addressed in my IAG/induction etc. so when I started I had a clear route to follow & was continuously supported with feedback to all work submitted. Will recommend them always - they provide insight & understanding, are courteous & professional and are actually enjoyable to work with.
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Excellent service given - professional at all times and felt totally confident with SDL. I recommend this provider & their services on all levels and will definitely use them again!
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The level is exactly right and the units available allow you to decide on a suitable route. Excellent discussion & planning and then assessment planning was the key to being successful and also the regular meetings and the contact options.
Knowledge was addressed by various methods that always seemed appropriate & using the holistic approach is really a winner!
Length of course is just about right as there is no rush but it is incredible how quickly it comes together under this method and I was impressed. QCF is completely understood and can transfer the knowledge gained.
Responsiveness and sheer customer service is consistently delivered. Pricings are highly competitive and worth every penny - in fact should be more looking at the competition. The feeling of confidence, motivation and empowerment to be able to succeed and quickly is rather special and I have remembered many things in undertaking this activity via reflection & discussion and also have learnt and want to develop more - mentoring received is fantasic! (Staff inc. Directors provide IAG, TNA, assessment & verification + you get to work with them - a great ethos!) Sheer understanding of the QCF and CBQ standards and also the application of skills, knowledge & understanding - cannot be beaten.← | → see all
Reviews on SDL Training Services (81)
Reviews
Centre rating
Recommended
Learning & Development Level 4
peter whittaker
Business Administration NVQ Certificate Level 2
emily gammon
Advice & Guidance NVQ Certificate Level 3
Richard Lomas
Management NVQ Diploma Level 7
will roberts
Management NVQ Diploma Level 7
will roberts
Learning & Development Level 3
Mark Fletcher
Wood Occupations NVQ Diploma Level 2
Mick Roberts
Advice & Guidance NVQ Diploma Level 4
Cathy Walton
Advice & Guidance NVQ Certificate Level 3
Ricardo Oliver
Cultural Heritage Certificate Level 2
elaine gibson
Occupational Health and Safety NVQ - Level 3
mike higson
Wood Occupations NVQ Diploma Level 3
Dave Cox
Learning & Development Level 3
Progress Training
Learning & Development Level 4
Ged Brown
Responsiveness and sheer customer service is consistently delivered. Pricings are highly competitive and worth every penny - in fact should be more looking at the competition. The feeling of confidence, motivation and empowerment to be able to succeed and quickly is rather special and I have remembered many things in undertaking this activity via reflection & discussion and also have learnt and want to develop more - mentoring received is fantasic! (Staff inc. Directors provide IAG, TNA, assessment & verification + you get to work with them - a great ethos!) Sheer understanding of the QCF and CBQ standards and also the application of skills, knowledge & understanding - cannot be beaten.
Learning & Development Level 4
Ged Brown
Learning & Development Level 4
Ged Brown
Management NVQ Diploma Level 7
Ben Peterson
Customer Service NVQ Certificate Level 2
Derek Martin
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.
Customer Service NVQ Certificate Level 2
Derek Martin
Advice & Guidance NVQ Diploma Level 4
lisa simpson
More information
History
Having over 20 years experience in delivering NVQs, Apprenticeships (Youth & Adult ) and Employer Responsive Training to private, public and voluntary sectors in many roles, we have formed to collect all our strengths, experience & knowledge and to provide an excellent service to the individual & employer - we are very knowledgeable and experienced and also strive to be 'the supplier of choice'!
All staff are highly qualified and experienced individuals who all are up to date & current in their knowledge & competency and have full CPD. SDL has a high benchmark for its staff and all are min level 4 trained and have a full teaching qualification plus of course many years industry experience that is current and functional.
Advantages of studying here
We have an excellent success rate and never 'leave you' floundering - we actively support you throughout the whole process. All our assessor/tutors are holders of the qualifications they deliver!!!!
We can offer traditional work based learning and also can offer on-site delivery to /individuals/groups & we are flexible to timings and days! We also offer fastrack routes to success in most qualifications and are not restricted by the 'contract-lead funded routes' that dictate certain 'time spans on-scheme' or academic year only starts etc - we respond to your needs & requests as our customer! We work with and for you!
As an independent centre all our consultants are experienced practitioners known for their success in delivery of not just outstanding results but also business practice and being commited to our shared ethos of being 'the supplier of choice'.
We pride ourselves in that we also 'set the bar high' for our staff - all are qualified & highly experienced Assessors, Verifiers/Moderators, Tutor/Lecturers and all hold a minimum of level 4 qualifications. We are able to offer impartial advice & guidance and also signpost to other specialist working partners if required and are proud to be associated with these professional practitioners in a network of total quality.
Areas of specialisation
We offer specialisms in Advice & Guidance, Business Administration, Customer Service, Learning & Development inc. Assessor Awards & Tutor Training, Management, Retail & WorkSkills at all levels. We also offer all Adult Literacy & Numeracy levels of training and deliver Functional Skills after successfully piloting these new qualifications.
We also offer assessment , verification and moderation services and can deliver consultancy on centre approval, contracts/tendering, quality management procedures and Training Needs Analysis to name but a few.
As dedicated professional educators we also have ensured accreditation for the new QCF Awards, Certificates and Diploma at levels 1 - 7 inc. BTEC Apprenticeships, Functional Skills, FLT, WorkSkills & STEM Leadership Skills.
Description
SDL Training Services provides Information Advice & Guidance throughout all our work with employers and individuals. www.sdltraining.co.uk We are a leading provider of training & consultancy and what makes us different to many other providers is our commitment to a learner-centred approach and the high level of initial assessment and then the subsequent on-going support we deliver - this is firmly embedded at an organisational, employer and individual learner level!
We passionately believe in delivering solutions that are responsive to the employer & individual learner - we never 'just put you on a course' without thorough assessment inc. Accreditation/Recognition of Prior Learning/Achievement (APL/RPL/A) and negotiation of an Individual Learning Plan which is bespoke to each individual! This forms the basis of all our work with you and is a working document that shows input & participation of all those involved and is added to as your course of training develops - this document maps your journey!
As an independent centre all our consultants are experienced practitioners known for their success in delivery of not just outstanding results but also business practice and being commited to our shared ethos of being 'the supplier of choice'.
We pride ourselves in that we also 'set the bar high' for our staff - all are qualified & highly experienced Assessors, Verifiers/Moderators, Tutor/Lecturers and all hold a minimum of level 3 English & Maths (updated yearly) and level 4 Occupational qualifications that are current and up to date! We are able to offer impartial advice & guidance and also signpost to other specialist working partners if required and are proud to be associated with these professional practitioners in a network of total quality.
In our consultancy work we can draw on our expertise to provide assistance with contract tendering, procurement, policy writing through to support in setting up as a centre & accreditation. We provide Assessment & Internal Verification + Moderation services that are supplied to your needs & requirements and to ensure excellent internal & external quality. We provide Assessor & Verifier training and mentoring/support to develop your staff & business inc. how to work smart & 'add value'.
We work with all types of businesses & organisations - small, medium & large and work with Public, Private and Third Sector & Voluntary organisations locally, regionally and nationally & internationally via freelance, temporary, ad hoc, project, contract or any other agreed method.
Specialists at delivering key skills/functional skills for those on Apprenticeship programmes & Skills for Life - (Literacy/Numeracy tests) for those on Train to Gain - we contract with many providers across all occupational areas who utilise us to deliver this crucial part of the framework for them. We also deliver full Workskills at all levels inc. PLTS.
Being independent enables us to work extensively with other educational & training institutions in supporting their staff development & business plans at many levels as there is no conflict of interest & of course complete client confidentiality.
Contact Tom Dickinson, Training Director.