Secretarial Development

Secretarial Development Workshop One day   It is designed for secretaries and administrators who want to improve their organisational skills to play an active part in achieving team objectives. It focuses on the management and communication skills needed to develop to provide effective support to those they work for.
Overview

By the end of the course delegates will:
· Be aware of the wide range of responsibilities the secretarial role can cover and how to enhance their own position
· Have analysed how effectively they organise their workload and what improvements can be made
· Have learned how to work effectively with more than one person
· Review and learn new communication methods to enhance their relationship with others

Contents

· Developing your role within the team
· Building effective working relationships
· Planning and setting goals
· Prioritising changing workloads and conflicting deadlines
· Successful time management techniques
· Recognising the needs of others in the team
· Developing a personal action plan

Kathryn Cornish Chartered FCIPD

Kathryn is a training specialist with 18 years experience of designing and presenting training courses in a wide range of subjects for organisations such as DEFRA, National Film & Television School, the Met Police, the NHS, the Sports Council, and the V&A Museum.
Kathryn's achievements include introducing management development programmes, successfully training staff to use new appraisal systems and devising professional development plans. Areas of particular expertise are interpersonal skills and management development.
Kathryn delivers training that is client-focussed and informal. She believes that effective training needs to be participative, challenging and flexible - with an emphasis on building self-confidence in order to achieve positive changes in behaviour.
Comments

"Excellent facilitator - made the subject very interesting"
"The trainer was excellent, very enjoyable course"
Bromley Primary Care Trust

"A very useful course"
"There were lots of tips that I can put into practice"
Bexley Care Trust

"Very cheerful and relaxed atmosphere"
ABD Legal Services
"Excellent trainer, best training in last six months"
Twynham Housing Association

Venue

Our modern training rooms are located in Portland House in the heart of London Victoria - just 2 minutes walk from Victoria Station. This contemporary venue provides onsite facilities for refreshments and lunch plus internet access.