Secretarial Skills

ITG Learning
In Croydon

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Important information

  • Course
  • Croydon
  • Duration:
    2 Days

Manage your time effectively and deal with conflicting needs. Return to the workplace with increased self-confidence. Build rapport and effective working relationships.
Suitable for: Suitable for administrators or secretaries who are looking to expand their skills.

Important information

Where and when

Starts Location
On request
Itg Learning, Acorn House, 74-94 Cherry Orchard Road, CR0 6BA, Surrey, England
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Course programme

Secretarial Skills

A successful Secretary/Administrator needs to be good at communicating, co-ordinating and planning in order to support the team. This course helps develop those skills so that you can contribute and support your team more effectively.

Course content

  • Why time management is important
  • Understanding your responsibilities
  • Developing a persuasive style
  • Assertiveness - How to deal with colleagues and senior staff members
  • Telephone techniques - Using a professional approach
  • How to write correspondents correctly

Achievements for this centre

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