Secretarial Skills
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
5 Days
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The aim of this secretarial skills course will be to provide you with the practical skills and knowledge to be successful and prepared secretary/PA. The course is delivered either as a public course from various locations around the UK, or as an in-house course for groups (up to 12 per group).
Facilities
Location
Start date
Start date
About this course
Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills
Reviews
Subjects
- Skills and Training
- PA
- Secretarial
- Secretary
- Secretary/pa
- Executive PA
- Executive Assistant
- Secretary Training
- PA Training
- Public Training Courses
Teachers and trainers (1)
Taylor Mason
Very Experienced Trainers
All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,
Course programme
During the course you cover:
- What makes a successful secretary?
- Defining your role and what is required of a highly proficient secretary
- Identifying the skills and qualities for success
- Completion of a SWOT analysis
- Developing your role and determining the way forward
- Understanding your manager’s role Contributing to your manager’s success
- Defining your own and your manager’s/team’s objectives
- Building a successful working relationship with your manager and team members
- Balancing the needs of more than one manager
- Communicating effectively through assertiveness
- Effective listening and questioning skills
- Building rapport in face-to-face communication
- Identifying passive, aggressive and assertive behaviour
- Saying no without feeling guilty
- Handling difficult behaviours, people & situations
- Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour
- Adopting an appropriate approach in a variety of situations
- Taking greater control and responsibility
Secretarial Skills