Secretarial Skills

Course

Online

Price on request

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    5 Days

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The aim of this secretarial skills course will be to provide you with the practical skills and knowledge to be successful and prepared secretary/PA. The course is delivered either as a public course from various locations around the UK, or as an in-house course for groups (up to 12 per group).

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills

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Reviews

Subjects

  • Skills and Training
  • PA
  • Secretarial
  • Secretary
  • Secretary/pa
  • Executive PA
  • Executive Assistant
  • Secretary Training
  • PA Training
  • Public Training Courses

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

During the course you cover:

  • What makes a successful secretary?
  • Defining your role and what is required of a highly proficient secretary
  • Identifying the skills and qualities for success
  • Completion of a SWOT analysis
  • Developing your role and determining the way forward
  • Understanding your manager’s role Contributing to your manager’s success
  • Defining your own and your manager’s/team’s objectives
  • Building a successful working relationship with your manager and team members
  • Balancing the needs of more than one manager
  • Communicating effectively through assertiveness
  • Effective listening and questioning skills
  • Building rapport in face-to-face communication
  • Identifying passive, aggressive and assertive behaviour
  • Saying no without feeling guilty
  • Handling difficult behaviours, people & situations
  • Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour
  • Adopting an appropriate approach in a variety of situations
  • Taking greater control and responsibility

Secretarial Skills

Price on request