Secretarial Skills

Taylor Mason Training

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Important information

Typology Workshop
Methodology Inhouse
Class hours 8h
Duration 5 Days
Start Different dates available
  • Workshop
  • Inhouse
  • 8h
  • Duration:
    5 Days
  • Start:
    Different dates available

Taylor Mason Training delivers professional and accredited training & development solutions to a wide range of organisations across the spectrum, encompassing FTSE 100 companies, Public sector organisations through to SMEs.


Where and when

Starts Location Timetable
Different dates available
Two days
Starts Different dates available
Timetable Two days


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What you'll learn on the course

Skills and Training
Executive PA
Executive Assistant
Secretary Training
PA Training
Public Training Courses

Teachers and trainers (1)

Taylor Mason
Taylor Mason
Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

What you learn: Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills During the course you cover: What makes a successful secretary? Defining your role and what is required of a highly proficient secretary Identifying the skills and qualities for success Completion of a SWOT analysis Developing your role and determining the way forward Understanding your manager’s role Contributing to your manager’s success Defining your own and your manager’s/team’s objectives Building a successful working relationship with your manager and team members Balancing the needs of more than one manager Communicating effectively through assertiveness Effective listening and questioning skills Building rapport in face-to-face communication Identifying passive, aggressive and assertive behaviour Saying no without feeling guilty Handling difficult behaviours, people & situations Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour Adopting an appropriate approach in a variety of situations Taking greater control and responsibility

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