Secretary & PA Diploma

1 Training

Course

Online

Save 75%
£ 29 VAT inc.

The best Secretarial courses

See all

See all

Description

  • Type

    Intensive course

  • Methodology

    Online

  • Class hours

    30h

  • Duration

    Flexible

Diploma in Secretary

This Secretary & PA Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a secretary or Personal Assistant. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course



"By enrolling to this course, you’ll become an expert in customer service.
In this course, you’ll learn receptionist and telephone skills.
This course will teach you how to produce standard documents.
Logging in to this course, you’ll learn master key Microsoft Office programs
Having this course, you’ll become masters of data management and record keeping.
This course will gain your knowledge in appointment booking and interview arranging.
On completion of this course, you’ll learn about difficult customer handling.
At the end of this course, you’ll gain best management skills."



"College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor and manager"

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

If you pass the exam successfully then you will be awarded a Diploma in Secretary

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP



On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • PA
  • Excel
  • Word
  • Powerpoint
  • Payroll
  • Email
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Customer Service
  • Writing
  • Data Management
  • Time management
  • Secretary
  • Record Keeping
  • Microsoft excel training
  • MS Excel
  • Ms PowerPoint
  • Outlook
  • Diary Management
  • Microsoft Office
  • Ms Word
  • Managerial accounting
  • Dictating
  • Employee payroll
  • Best Management Skills

Teachers and trainers (1)

David Nicol

David Nicol

Course Administrator

Course programme

"Description

COURSE CURRICULUM

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA

  • Job functions and Description of a Secretary/ PA

2. DIARY MANAGEMENT

  • Diary Management
  • Diary and Time Management with Outlook

3. BUSINESS REPORTS AND LETTER WRITING

  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Exercise Files: Business Report Writing

4. E-MAILS WRITING TIPS

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

5. HANDLING CONFIDENTIAL DOCUMENTS

  • Handling Confidential Documents

6. SUCCESSFUL MEETING MINUTES

  • Taking Minutes

7. NOTE TAKING

  • Note Taking
  • Exercise Files: Note Taking

8. DATA MANAGEMENT, RECORD KEEPING AND FILING

  • Data Management & Record Keeping

9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

  • Appointment Booking and Arrange an Interview

10. DELIVERING POSTAL MAIL

  • Delivering Postal Mail

11. DICTATING

  • Dictating

12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS

  • Customer Service Basics Over the Phone
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
  • Developing Inbound & Outbound Telephone Skills
  • Hot Telephone Tips

13. ORGANISING A MEETING

  • Organising a Meeting
  • Exercise Files: Organising Meeting

14. BOOKKEEPING

  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes

15. INVOICING/PETTY CASH

  • Invoicing and Petty cash

16. DOCUMENT PROOFREADING

  • Document Proofreading

17. QUICKBOOKS FOR PAYROLL MANAGEMENT

  • Introduction to QuickBooks
  • Setting up the Employee Payroll
  • Running the Payroll
  • Exercise Files: QuickBooks for Payroll Management

18. TIPS FOR SPEED READING

  • Tips for Speed Reading

19. CREATING AN EFFECTIVE CV AND COVER LETTER

  • Business Resumes & Job Applications
  • How to Gather Information for Your CV
  • Write your CV
  • CV Writing Tips and Layouts
  • Different CV Formats
  • Saving a CV to Different Formats and Online CV Banks
  • Finishing Your CV
  • Exercise Files: Creating an Effective CV

20. TIME MANAGEMENT

  • Introduction to Time Management
  • Fundamentals of Productivity
  • How to Use Your Calendar Effectively
  • Setting up Priorities and Schedule
  • Timer Budgeting
  • Exercise Files: Time Management

21. MOTIVATING EMPLOYEES

  • Motivating Employees

22. TYPING SPEED DEVELOPMENT

  • Effective Typing

23. MICROSOFT WORD

  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Formatting Paragraph and Pages
  • Creating Styles, Themes, Number and Bullets
  • Columns & Tables
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document
  • Exercise Files: Microsoft Word 2016

24. MICROSOFT EXCEL

  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks
  • IF, VLOOKUP, and Power Functions, Security & Sharing
  • Data Management, Data Analysis Tools
  • PivotTables & Macros
  • Exercise Files: Microsoft Excel 2016

25. MICROSOFT POWERPOINT

  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering the Presentation
  • Reusing and Sharing Presentations
  • Exercise Files: Microsoft PowerPoint 2016

26. MICROSOFT OUTLOOK

  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

Course Duration:

You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 50%.
  • You only need to pay £89 for assessment and certification when you submit your assignment.
"

Additional information

Career path

There are different paths in which your career could develop. You can be a Secretary, Personal Assistant, or Office Manager for company director, executives or for senior management positions.

See related categories

Secretary & PA Diploma

£ 29 VAT inc.

The best Secretarial courses

See all

See all