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Classes Course
Place:
London
Price:
Support / Form of payment
Train to Gain funding available for SMEs in the M25 areaPrice details
Prices for In-company courses available on request.Duration:
1 Day
Start:
05/02/2009 other dates
See course programme
Requirements:
No previous experience required.
Course objectives:
This interactive and informative one-day training course introduces you to ways of improving your telesales rate of success and can make the experience of converting leads into prospects an enjoyable one. Learn how to build rapport, handle tough questions and close the deal). The course includes practical exercises, using telephone equipment and relevant client situations.
| Requirements |
No previous experience required.
|
| Price | £395 + VAT |
Selling Over the Phone - telesales skills
Details
Max number of participants: 8
Duration: 1 day
Available as: In-company and public courses
Benefits
• Connect with clients on a personal level and quickly find out what matters most to them
• Understand and manage your own and your client's emotional state
• More confidence in contacting prospects and clients
• Acquire skills and techniques for successfully handling tough questions in a positive manner
• Increase your awareness of the impact your behaviour has on other people
• Win more business and improve profits
What you will learn
Identifying leads and prospects
• Essential steps to take from the start, to follow up and confirm agreed action
• Create the right environment to achieve success
• How the latest legislation impacts contacting prospects
Creating the right mindset
• How to make sure your beliefs support your future success – and how to eliminate beliefs that hold you back
Building and maintaining rapport
• Building trust and listening to what the client says
• Consider how you come across from the client’s perspective
• Notice, and pick up on, reactions and buying signals
How to make clients feel valued and understood
• Build dialogue and quickly assess a client’s needs
• Assessing what’s important to your client
• Letting them know you understand their needs
Dealing with gatekeepers
• Building rapport and getting to the purse-string holder with authority to buy
• Coming across as professional and someone people want to do business with
Accessing and maintaining a resourceful emotional state
• Staying focused on your objective
• Increasing awareness of the effect you have on others
• Managing procrastination and maintaining motivation
Successfully handling tough questions and objections
• Getting the appointment
• Remaining in control
• Identifying and overcoming objections
• Asking for the business and summarising agreements
| Where | London, 1st Floor, 20 Old Street see map |
| When | Start: 05/02/2009 Finish: 05/02/2009 See calendar |
| Where | London, 1st Floor, 20 Old Street see map |
| When | Start: 01/04/2009 Finish: 01/04/2009 See calendar |
| Where | London, 1st Floor, 20 Old Street see map |
| When | Start: 01/06/2009 Finish: 01/06/2009 See calendar |
