Course not currently available
Service by Telephone
Course
Online
Description
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Type
Course
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Methodology
Online
Not all customer service work happens face-to-face; much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run. Having polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry.
Reviews
Subjects
- Telephone Skills
- Voice
- Benefits
- IT
- Customer Service
- University
- Communications
- Industry
- Etiquette
- Skills and Training
Course programme
By the end of this course the learner will be able to:
Recognize the importance telephone communications plays for customer service
Identify how to effectively answer the telephone
Recall how to use voice response systems
Recognize how to leave an effective recorded message
List ways to assess your phone deliver skills
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
Service by Telephone