Servicing Clients

Overview

Giving clients good service, anticipating their requirements and managing expectations are the keys to a successful client relationship. A relationship can quickly deteriorate, leading to a loss of confidence by the client and even a loss of business. This workshop equips you with the strategies, tactics and mindset to ensure that a client receives the type of service that surpasses expectations.

Who should attend

Executives who have started to become account handlers. This course is suitable for those working within PR consultancies, as well as those within PR departments working with internal clients.

Course objectives

By the end of this course you will be able to:

> Deal confidently with different types of clients

> Handle objections

> Develop an effective working relationship with your clients

Course content

What Makes a Successful Client Relationship?

Problems with Clients

Delegates to Give Recent Examples for Discussion

Why It- Important to Develop Good Client Relations

The Client/Consultancy Life Cycle

> Starting out

> The honeymoon

> Daily routine

> Staying together

The Complete Guide to Problems

> Common problems and how to avoid them

> Serious problems and how to handle them

> The danger signals