SIA Door Supervisor

SIA Door Supervisor Course Modules

Core Learning for Common Security Industry Knowledge

(10 hours of which 5 hours must be contact time)

• Session 1: Awareness of the Law in the Private Security Industry
• Session 2: Health and Safety for the Private Security Operative
• Session 3: Fire Safety Awareness
• Session 4: Emergency Procedures
• Session 5: The Private Security Industry
• Session 6: Communication Skills and Customer Care

Working as a door supervisor (Specialist Module)

• Session 1: Behavioural Standards
• Session 2: Civil and Criminal Law
• Session 3: Searching
• Session 4: Arrest
• Session 5: Drugs Awareness
• Session 6: Recording Incidents and Crime Preservation
• Session 7: Licensing Law
• Session 8: Emergency Procedures

Conflict Management Module

(8 hours of which 7 ½ hours must be contact time)

• Session 1: Avoding Conflict and Reducing Personal Risk
• Session 2: Defusing Conflict
• Session 3: Resolving and Learning from Conflict
• Session 4b: Application of Communication Skills and Conflict Management for Door Supervisors

Physical Intervention Skills Module

(10 hours of which 7 ½ hours must be contact time)

• Session 1: Introduction to Physical Skills
• Session 2: Disengagement Techniques
• Session 3: Escorting Techniques

The role of the door supervisor

Door supervisors are security operatives working at licensed premises, for example bars, night clubs, hotels , restaurants and large events.

The main role of a door supervisor is to make sure customers have an enjoyable experience in a safe environment.

Attending training and passing the national qualification provides the minimum knowledge and understanding to start working as a door supervisor. Door supervisors must be licensed by the regulatory body for the uk security industry- the SIA Security industry authority.

Door supervisors main duties

Door supervisors are representing the licensed premises management. Door supervisors control entry and also maintain order within the premises. Door supervisors are also required to be good in customer care. A polite and professionals door supervisor leaves the customers satisfied thus wanting to return back

Door supervisor responsibilities

• Controlling entry
• Maintaining order
• Helping customers
• Ensuring health and safety
• First aid
• evacuation