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Conflict Resolution for NHS Staff
Alpha Training
116 000 incidents of assault on NHS staff were reported to the national audit office in 2002/2003. Being able to work... that the highest standards of clinical care can be made available to patients. Tackling violence against staff and professionals...
(Staff Course in )
£ On request
Training Your Staff
SME Academy
Training is defined as an instruction or activity which is designed to cause a change in performance. Obviously it is hoped that this performance change is positive and to the benefit of the business. Training staff has many benefits over and beyond...
(Staff Workshop in London)
£250 + VAT
Supervising Staff Safely
Alliance Learning
In today's working environment Health & Safety has become an escalating issue! It is vital that Health & Safety is understood and managed in a professional manner. Alliance Learning specialise in providing Health & Safety training to all industries!...
(Staff Course in Lancashire)
£220 + VAT
Coaching and Mentoring Your Staff
SME Academy
As business changes rapidly it is important to have staff that you can rely on to be pro-active, enthusiastic and performing... to be an effective coach and mentor to your staff. Topics covered include: What is Coaching & Mentoring? Developing rapport Identifying...
(Staff Workshop in London)
£250 + VAT
HR for the Personal Assistant and Adminstration Staff
Reed Learning
Senior PAs and secretaries are often called on for HR advice or to provide HR administration support. This course provides a comprehensive overview of key knowledge and skills required to provide accurate and efficient HR advice and support Course Ou...
(Staff Course in London)
£499 + VAT
Sales for Non-Sales Staff
Phoenix Training
Course Objective: to ensure that each individual has a clear understanding of the importance of their role in the overall sales process. This course has been designed to provide the participants with some essential sales techniques, as well as helpin...
(Staff Workshop in London)
£1,850 + VAT
HR for the Personal Assistant and Adminstration Staff
Reed Learning
Senior PAs and secretaries are often called on for HR advice or to provide HR administration support. This course provides a comprehensive overview of key knowledge and skills required to provide accurate and efficient HR advice and support Course Ou...
(Staff Course in West Midlands)
£499 + VAT
Managing Difficult Staff
City Lit
What is the course about? You will learn to recognise difficult behaviours and develop strategies and skills to help you deal with anger and conflict assertively, and defuse difficult situations. The course will enable you to manage professional rela...
(Staff Course in London)
£215 + VAT
Coaching Staff
ProSkill
Coaching Staff Coaching staff is a key management responsibility. Coaching may be structured or opportunistic. Coaching staff requires special skills that pay dividends in performance, morale and personal effectiveness. Overview The definition...
(Staff Course in )
£ On request
Retaining Staff
Norman Mark
Retaining Staff Recruitment is an expensive, time and energy consuming activity. Frequent turnover of staff can not only be demoralising for staff groups, but can have an enormously negative impact on service users. In exit interviews managers often...
£885 + VAT
Appraising Your Staff
CSE-Demos Training and Development
Overview Master the essential techniques of appraisal and use them effectively to sustain the motivation of your staff... system > Communicating to your staff in time to get them prepared for appraisal Conduct the Interview with Confidence > The first...
(Staff Workshop in London)
£490 + VAT
Personal Development For Support Staff
CSE-Demos Training and Development
Overview Develop your interpersonal skills to realise your potential and manage your career development more confidently and efficiently. Who should attend This course is for PAs and members of support staff who wish to improve their personal...
(Staff Workshop in London)
£490 + VAT
Excellent Customer Service for Contact Centre Staff
Tattersall Training
Excellent Customer Serivce for Contact Centre Staff Course Aim: To enable participants to significantly improve the quality of customer service they provide in a contact centre context Objectives: Participants will learn how to: Provide high quality...
(Staff Course in London)
£ On request
Assertiveness For Support Staff
CSE-Demos Training and Development
attend This course is for any member of the support staff who wish to improve their personal effectiveness by learning...
(Staff Workshop in London)
£845 + VAT
British Safety Council Level 2 in Supervising Staff Safely
QHS SOLUTIONS LTD
Benefits A nationally-recognised, transferable qualification based on the national occupational standards. Up-to-date and practical training, supplemented with completely new learning materials and specially developed interactive learning sessions. A...
(Staff Training in Lancashire)
£465 + VAT
Makaton
Norman Mark
Makaton This course is designed for staff groups who work in the field of people with learning disabilities, especially those staff working with people who have little or no verbal/non verbal communication. It aims to familiarise staff...
£885 + VAT
Disability Equality and Assistive Technology
Alpha Training
Course Aims: • To ensure support staff have seen the assistive technology products they are expected to support within your organisation • To ensure support staff understand the core purpose, functionality and application of the technology...
(Staff Course in )
£ On request
Bar Service
ACS Distance Education
BAR SERVICE VTR204 Bar staff are employed in restaurants, and bars to primarily service customers with drinks, and secondarily, food(occasionally other things such as cigarettes and cigars). In some situations, bar staff may only dispense drinks...
£225 + VAT
Working with Schizophrenia
Norman Mark
Working with Schizophrenia This 1-day course has been designed for care staff who work with people who have a diagnosis... staff can support this service user group in a person centred and holistic way. For example, attention is paid to communication...
£885 + VAT
Challenging Behaviour and Learning Disability
Norman Mark
Challenging Behaviour and Learning Disability This course aims to give staff the necessary knowledge and skills to enable..., abuse, gentle teaching. The emphasis throughout is on self-control rather than staff control of any given behaviour...
£885 + VAT