What Makes a Successful PA?
- Defining your role and what is required of a highly proficient PA
- Identifying the skills and qualities for success
- Completion of a SWOT analysis
- Developing your role and determining the way forward
Understanding Your Manager's Role
- Contributing to your manager's success
- Defining your own and your Manager's/Team's objectives
- Building a successful working relationship with your Manager and Team members
Practical Time and Self-management
- The four steps to effective time management - setting realistic deadlines.
- Managing your own and your Manager's time - organisation and planning techniques that get you in control
- Meeting the needs and demands of more than one person
- Identifying and avoiding 'time stealers' and correcting unproductive work habits
Communicating Effectively through Assertiveness
- Effective listening and questioning skills
- Building rapport in face-to-face communication
- Identifying passive, aggressive and assertive behaviour
- Saying 'no' without feeling guilty
Handling Difficult Behaviours, People & Situations
- Interacting effectively at all levels - dealing with difficult people
- Identifying and dealing with the underlying causes of difficult behaviour
- Adopting an appropriate approach in a variety of situations
- Taking greater control and responsibility
Personal Development
- Accepting new responsibilities and challenges with confidence
- An action plan to implement and monitor your development
Testimonial
Sharon Pembroke, Health & Safety Administrator Haden Building Management Ltd The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood.
