Successful Collection Techniques

Successful collection techniques Features     The Programme includes
-              improving the payment habits of valued customers
-              reaching the decision maker
-              rules for successful collection
-              influencing customers to pay             
-              negotiating the payment promise and turning the promise into a payment
-              improving the impact of collection letters                       
-              controlling the conversation
-              maintaining excellent client relationships
-              overcoming delaying tactics
-              closing the call whilst ensuring payment is made
Format
Tutorial presentation of ideas and concepts with delegate participation. Role plays on the telephone training apparatus to identify how the concepts can best be applied in the workplace to improve business results.
Benefits
·              The Programme is a good investment. Just one idea from the many presented will repay the investment many times ver.
·              Customer retention will be improved by better relationships between financial staff
·              improved cash flow in your organisation.