Successful Skills For Executive Secretaries

Overview

Learn the essential tools and techniques that will make you successful and develop your confidence and ability to deal with a wide range of challenging situations.

Who should attend

Personal Assistants, executives secretaries and office professionals who want to develop their professional skills to manage their responsibilities more effectively.

Course objectives

By the end of this course, you will be able to:

> Identify the qualities that make a Personal Assistant successful
> Improve your efficiency in your daily tasks
> Take on increased responsibility within your team
> Communicate with managers and colleagues more assertively
> Deal positively with difficult situations

Course content

Understand the Role and Qualities of a Good Personal Assistant
> Defining your role as a Personal Assistant or executive secretary
> Understanding the relation between the PA and the manager
> Defining the skills and qualities of an excellent PA

Build a Successful Partnership with your Boss
> Understanding your manager's needs and expectations
> Anticipating your manager's needs, goals and ideas
> Practising effective listening
> Dealing effectively with pressure

Improve your Time Organisation and Efficiency
> Managing your own time
> Managing your manager's time
> Prioritising multiple tasks
> Identifying time-stealers and correcting unproductive work habits
> Setting and meeting realistic deadlines

Handling Difficult Situations Confidently
> Identifying and anticipating difficult contexts
> Dealing with difficult and aggressive people
> Achieving win-win solutions and building your self-esteem
> Building personal influence

Taking Control and Increased Responsibility
> Learning to be autonomous
> Solving problems on your own in your manager's absence
> Dealing with new responsibilities and challenges
> Setting your own objectives