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Successful Supervisory Management

in Capita Learning and Development (England)

Classes Course

Place:

London

Price:

£1,300 + VAT Special offers 

Duration:

3 Days

Start:

03/12/2008 other dates
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Course objectives:

This course has been designed to build confidence for managers by providing a comprehensive tool-kit that covers the key aspects of management and forms a solid foundation for your career.

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Course details

Type Course Duration 3 Days
Method / place Contact course provider Classes in London where
Suitability Those about to move into a management/supervisory position, and those with one year's experience, but who have had no formal training.
Course objectives This course has been designed to build confidence for managers by providing a comprehensive tool-kit that covers the key aspects of management and forms a solid foundation for your career.
Price £1,300 + VAT
Special offer
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Course programme

Successful Supervisory Management
Successful Supervisory Management

Learning objectives:

  • Gain more confidence in managing relationships with your team


  • Understanding of the key responsibilities and expectations of management and have the practical tools to fulfil these needs


  • Gain "buy-in" to team decisions and help individuals take ownership of decisions


  • Manage your time and your team's time better


  • Recognise motivational influences and promote these to ensure maximum productivity from the team


  • Develop the individuals in the team and therefore boost confidence


  • Delegate effectively and therefore achieve tasks in a more efficient and effective way


  • Handle difficult situations with individuals and take corrective control.

    Course Content:


  • Pitfalls in modern management - the feelings they create and the impact on productivity


  • Defining the purpose, responsibilities and expectations of management in relation to the task, the team and the individual


  • Management style - identification of three key management behaviours, how to develop them and when to use them


  • Developing a more participative style through facilitation techniques


  • Time management for managers - how to prioritise the tasks of the team


  • The performance management cycle - creating clarity within the role and understanding the importance of indicators within performance management


  • Using SMARTER objectives to create goals and objectives


  • Feedback - the golden rules of feedback for peak performance


  • Analysing feedback - the delivery of good and bad news


  • Dealing with difficult situations - how to handle situations assertively, whilst ensuring that the relationship is maintained


  • How to develop the capability of individual team members - an introduction to the fundamentals of coaching
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    Venues and dates



    Where London, 17-19 Rochester Row see map
    When Start: 03/12/2008 Finish: 05/12/2008 See calendar
     
    Where London, 17-19 Rochester Row see map
    When Start: 17/12/2008 Finish: 19/12/2008 See calendar
     
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    On Capita Learning and Development

    Provider description
    UK Training and Development - Capita Learning and Development, the leading provider of specialist training within the UK. Find a wide range of training courses to suit you business needs including HR, Employment Law, Leadership and Management training, Sales, Marketing and Customer service, Information Technology, and Professional Office Administration.
    Advantages of studying with Capita Learning and Development
    Our main focus is to help organisations become more effective, more productive and more profitable through having a highly committed and motivated workforce. Our training services are often used as a catalyst for change, helping to improve and modernize organisational skills and behaviour to support business objectives.
    Transforming people, inspiring change
    Course provider history
    We have over 80 years experience training individuals and organisations in all sectors and are able to deliver training programmes nationwide, with over 100 training courses, events and accredited training courses delivered throughout the year. We manage the design, administration and delivery of over 5,000 in-house training course events, providing training and development for around 40,000 people. We have achieved both ISO 9001:2000 certification since 2003 and Investors in People status.
    Specialises in
    Communication skills, Customer service, Management and Leadership, Project Management, Sales and Marketing, Professional Office Administration, Information Technology and HR Training and Employment Law. we also have a number of accredited and endorsed courses available.

    We also provide tailored training courses through our in-house training and complete out-sourced development programmes.

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