Supervision Skills - Essentials of Management

Course Summary

Managing staff effectively is a rewarding aspect of management. Organisation, team and individual successes come from good management. This course addresses the fundamental knowledge and understanding of supervision / management, giving the delegates a sound basis and methods for applying proven management practice.

What you will learn

• To develop the key people management skills to ensure success in your role
• Enhance the effectiveness / performance of your team and achievement of objectives and results
• Set and reach both personal and team objectives using delegation and time management skills
• Develop your communication skills and overcome barriers
• Increase your effectiveness as a team leader and motivate your team and individual team members
• Handle difficult situations and people, using constructive feedback
• Practice skills of assertiveness and active listening

Workshop Timetable

9.00am Welcome and Coffee

9.15am Introductions

9.30am

• Managing yourself
• Hopes and fears
• PAB Man
• Change - meet the challenge

11.00am Break

11.15am

• Effective communication
• Types
• Effectiveness
• Body Language
• Time management
• Targets
• Prioritising and planning
• Tools

1.00pm Lunch

2.00pm

• Managing others
• The balance of needs - role, team and individual
• The role of the leader - learning curve
• The challenge of teamwork
• The tower
• Styles of management
• Establish your style

3.15pm Break

3.30pm

• Motivation
• Maximising and maintaining input
• Building a desire for results
• A positive team and its links to organisational goals
• Delegation
• Process and benefits
• Overcoming the barriers to effective delegation
• Feedback
• Providing recognition
• Constructive performance management

4.30pm Summary

4.45pm Close