Supervisory and Management Programme

Day One Programme

Course objectives and introductions

Defining our role and responsibilities

• Understanding the responsibilities of management
• Maximising resources
• Managing a multi-disciplinary team

Interpersonal Skills

• The impact of our behaviour on others’
• Developing an assertive style of management
• The skills of giving and receiving feedback

Day Two Programme

Review of Day One

Time Management & Delegation

• Identification of specific actions to improve personal time management
• Giving instructions once and effectively
• The benefits, challenges and practical actions required for successful delegation

Teamwork

• The role of the supervisor in the change process
• Overcoming resistance and gaining peoples’ commitment
• Taking and implementing decisions

Day Three Programme

Review of Day Two

Problem Solving

• The use of various problem-solving techniques, including affinity and fishbone diagrams

Managing performance and maintaining standards

• Setting standards, monitoring and taking corrective action when performance fails to reach required standards
• The distinction between discipline and punishment
• Putting theory into practise – case-studies

Motivation

• An introduction to the views of the behavioural sciences on motivation
• An identification of actions supervisors can take to improve levels of motivation in their teams

Action Session

• Participants will finalise their action points from each of the modules to form a contract which will be reviewed by their line manager