Supervisory Development

Understand the benefits of effective oral and written communication skills and when it is appropriate to use them. Apply active listening skills. Identify barriers to effective communication and causes of misunderstanding. Demonstrate effective oral briefing skills. Gather and analyse information for briefing. Encourage feedback. Demonstrate effective writing skills. Participate effectively in meetings. Identify the purposes of meetings in the working environment. Understand what constitutes a successful meeting. Suitable for: 16 years old and above