Supervisory Skills
Course
Inhouse
Description
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Type
Course
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Level
Beginner
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
The training course focuses on helping people understand their new role, identify strengths and development areas and provide a set of tools (tips, tactics, skill processes) that helps them adapt their managerial ability to become better Supervisors / Team Leaders. Suitable for: Supervisors, Team Leaders or First Line Managers
Facilities
Location
Start date
Start date
About this course
No pre-course requirements. This course would suit either a new team leader/supervisor or experienced.
Reviews
Subjects
- Staff
- Team Training
- Supervisor
- Leadership
- Management
- Skills Communication
- Skills and Training
- Team Leader
- Team Building
- Influencing Skills
Teachers and trainers (1)
Bryan Edwards
Senior Trainer
Please email us at bryanedw@aol.com for copy of Bryan's cv
Course programme
"I can recommend Bryan without hesitation as the most effective trainer I have worked with during my 30 odd years in HR/Personnel management. Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR
ABC Training Solutions come to you!
We do not deliver PUBLIC courses. We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management, asssertiveness, appraisal skills, presentation skills and receptionist skills. All you need to do is provide a room to deliver the training.
Supervisory Skills
Introduction
Staff are often promoted into their first supervisory role and, due to lack of time or budget, expected to 'get on with it' as if it's a small extension to their previous role, using the same knowledge and skills. However this is far from the case. Not only do they need an additional set of skills to utilise but it is also a fundamental shift in their relationship with their staff, particularly if they have promoted from within, they need to adapt to. This training course helps to establish the 'role model' behaviours required of the first line manager, where they are clearly moved to the 'management' side of the divide, but very often need to straddle the manager-staff line - be a bit of a gate-keeper at times.
The training course focuses on helping people understand their new role, identify strengths and development areas and provide a set of tools (tips, tactics, skill processes) that helps them adapt their managerial ability to become better Supervisors / Team Leaders.
Type of Training Course
In - house at your premises for up to 10 delegates. We travel nationwide.
Duration: 1 or 2 days, depending on budget, learning objectives and availability of staff (objectives below are for a 2-day course). Typically 9.30am to 5.00pm each day but can be flexible to fit into shift patterns of staff.
Target Audience: Supervisors, Team Leaders or First Line Managers
Key Objectives:
At the end of the 2-day supervisory skills training course, delegates will be able to:
·Describe their role and responsibilities to team, their line manager and themselves as effective Supervisors
·Define the meaning of leader and manager and identify instances where we play ' leader' in our jobs
·Identify how good a team leader they are, clarifying their strengths and highlighting development areas
·Know what communication is and where it goes wrong in business
·Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
·Appreciate the importance of effective feedback
·Name the two different types of feedback
·Understand the dos and don'ts of effective feedback
·Apply the E.E.C. model for giving feedback on staff and peer performance
·Demonstrate enhanced listening skills
·Understand the S.M.A.R.T. model for setting tasks/performance objectives for staff
·Set S.M.A.R.T. based objectives for themselves and their staff
·Understand the range of performance standards that can be applied in the workplace, and how to communicate these standards to staff
·Understand the benefits, and the barriers, of effective delegation
·Know a process in order to effectively delegate tasks to staff
·Apply a structured process in delegating tasks to staff
We can tailor the key objectives to your specific needs and duration available e.g. condense this course into 1 day.
Training Course Overview:
·The supervisory skills training course will combine the 'training in' of a range of communication and managerial models, with opportunities to practice the models in the 'safe' training environment. A variety of training methods are used, including group discussion, self diagnostic questionnaire, syndicate work, practical demonstrations and 'skill practice' in small groups. Delegates will be encouraged to draw upon and share their own work experiences, and to assimilate how the models might work for them in practice.
·A feature of the training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the workshop to establish the extent to which they have benefited from the day. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
·Delegates will be supplied with full support documentation, supplied in spiral bound format.((
))·A mini exhibition of management skill books, additional handouts and 'hints and tips' sheets will be provided in the training room, for delegates to visit during 'down-time' e.g. at breaks; finishing an exercise before others.((
))·Prior to delivery of the supervisory skills training course, we would host a telephone meeting with you to establish the nature of the delegate's roles, their strengths and development areas and any areas of the training course you would like us to emphasise.((
))About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development and has managed staff as a Training Manager for 10 years. Bryan personally delivers all the training.
Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire and the West Midlands.
Additional information
Comments: "Very well presented. Bryan was very knowledgeable. Good handouts" "On Supervisory skills, it was very well explained and Bryan employed good examples"
Students per class: 10
Contact person: Bryan Edwards
Supervisory Skills