Supporting Users Running Applications on a Microsoft Windows XP Operating System

Overview
This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.


Examination information
This course will help the student prepare for the following Microsoft Certified Professional exam: 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System


Prerequisites
Before attending this course, students must have:
Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
Course outline

Module 1: Introduction to Desktop Application Support
Overview of Desktop Application Support
Overview of the Windows System Architecture
Overview of Application Installation


Module 2: Introduction to Troubleshooting Applications
Troubleshooting MS-DOS-Based and Win16 Applications
Troubleshooting Win32 Applications
Troubleshooting Application Compatibility Issues
Troubleshooting Security Issues Related to Applications


Module 3: Supporting Microsoft Internet Explorer
Configuring General Settings
Configuring Security and Privacy Settings
Configuring Content Settings
Configuring Connectivity Settings
Configuring Program and Advanced Settings
Customizing Internet Explorer


Module 4: Supporting Outlook Express
Configuring Outlook Express for Email
Managing Outlook Express Data
Configuring Outlook Express for Newsgroups


Module 5: Supporting Microsoft Office
Introduction to Supporting Microsoft Office
Supporting Office Installation
Supporting an Upgrade
Managing Office Security and Recoverability
Managing Office Language Features


Module 6: Supporting Microsoft Outlook
Configuring Outlook
Managing Outlook Data
Troubleshooting Outlook