Supporting Users Running the Microsoft Windows XP Operating System

Short course

In London

£ 995 + VAT

Description

  • Type

    Short course

  • Location

    London

This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the.

Facilities

Location

Start date

London
See map
3-5 Crutched Friars, EC3N 2HR

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Operating System

Course programme

This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum.Course contentModule 1: Introduction to the Desktop Support Technician Role and EnvironmentThis module describes the role and key skills of a desktop support technician (DST) and the role of aDSTwithin Microsoft Operations Framework (MOF). It discusses the end-user support environment and the corporate support environment in which DSTs work and the skills required to successfully interact with users.
Lessons
  • Examining the Desktop Support Technician Role
  • Examining the Desktop Support Environment
  • Interacting with Users
After completing this module, students will be able to:
  • Describe the role and general responsibilities of aDST
  • Describe the Microsoft Operations Framework (MOF) and the role of theDSTwithinMOF
  • Successfully interact with users
Module 2: Resolving User Account and Logon IssuesThis module introduces the Microsoft Windows XP Professional and Microsoft Windows XP Home Edition desktop operating systems and describes the concepts of domains and workgroups. This module describes the concepts of user accounts, user profiles, and user rights and explains how to help users resolve common logon issues.
Lessons
  • Desktop Operating System Concepts
  • User Account Concepts
  • Troubleshooting User Logon Issues
Lab 1: Resolving User Account and Logon Issues
  • Troubleshooting Domain Logon Issues
  • Troubleshooting a User Profile Issue
After completing this module, students will be able to:
  • Understand the basic concepts necessary for resolving desktop operating system issues in the Windows XP Professional and Windows XP Home Edition environments
  • Understand the basic concepts of user accounts, user profiles, and user rights
  • Troubleshoot user logon issues
Module 3: Resolving System Configuration and Security IssuesThis module provides information about how to help users resolve system configuration issues, system security issues, and system performance-related issues. After completing this module, you will be able to troubleshoot these areas of desktop management.
Lessons
  • Troubleshooting System Configuration Issues
  • Troubleshooting Security Issues
  • Troubleshooting System Performance
Lab 1: Resolving System Configuration and Security Issues
  • Troubleshooting Multilingual Issues
  • Troubleshooting Network File Share and Printer Connection Issues
After completing this module, students will be able to:
  • Troubleshoot system configuration issues
  • Troubleshoot security issues
  • Troubleshoot system performance
Module 4: Resolving Network Connectivity IssuesThis module discusses how to help users manage computer addressing and name resolution and how to assist customers in properly configuring remote connections. After completing this module, you will be able to troubleshoot problems with network connections, networking protocols, and the way in which computers are addressed.
Lessons
  • Managing Computer Addressing Issues
  • Troubleshooting Name Resolution Issues
  • Troubleshooting Remote Network Connectivity Issues
  • Troubleshooting Computers by Using Remote Connection Tools
Lab 1: Resolving Network Connectivity Issues
  • TroubleshootingTCP/IP Connections
  • Troubleshooting a Name Resolution Issue
After completing this module, students will be able to:
  • Manage computer addressing issues
  • Troubleshoot name resolution issues
  • Troubleshoot remote network connectivity issues
  • Troubleshoot computers by using remote connection tools
Module 5: Resolving Hardware IssuesThis module discusses issues that occur with different hardware components and configurations and with device drivers. After completing this module, you will be able to troubleshoot storage devices, display devices, input/output (I/O) devices, and power configurations.
Lessons
  • Managing Drivers
  • Troubleshooting Drivers by Using Safe Mode
  • Troubleshooting Storage Devices
  • Troubleshooting Display Devices
  • Troubleshooting I/O Devices
  • TroubleshootingACPI
Lab 1: Resolving Hardware Issues
  • Troubleshooting Device Drivers
After completing this module, students will be able to:
  • Manage drivers
  • Troubleshoot drivers by using Safe Mode
  • Troubleshoot storage devices
  • Troubleshoot display devices
  • Troubleshoot I/O devices.
  • TroubleshootACPIissues
Module 6: Resolving File and Folder IssuesThis module describes how to support users who are attempting to perform file and folder management tasks, such as compressing files, enabling and disabling encryption, verifying permissions, or specifying access to files and folders. After completing this module, you will be able to troubleshoot file and folder issues whether they occur locally or across a network.
Lessons
  • Managing Files and Folders
  • Troubleshooting Access to Files and Folders
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Access to Offline Files
Lab 1: Resolving File and Folder Issues
  • Troubleshooting File and Folder Issues
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Offline Access to Files and Folders
After completing this module, students will be able to:
  • Manage files and folders
  • Troubleshoot access to files and folders
  • Troubleshoot access to shared files and folders
  • Troubleshoot access to offline files
Module 7: Resolving Printer IssuesThis module explains how to troubleshoot printer installations, printer drivers, and issues that are related to print jobs. After completing this module, you will be able to troubleshoot print issues.
Lessons
  • Installing Local and Network Printers
  • Troubleshooting Printer Drivers
  • Troubleshooting Printers and Print Jobs
Lab 1: Resolving Printer Issues
  • Applying Printer Permissions
  • Troubleshooting Print Job Issues
After completing this module, students will be able to:
  • Install local and network printers
  • Troubleshoot issues with printer drivers
  • Troubleshoot issues with printers and print jobs
Module 8: Resolving Startup IssuesThis module discusses the computer boot process and why DSTs must be able to understand the components of the boot process for Microsoft Windows XP Professional and the tools available to troubleshoot startup issues. This understanding will enable them to address problems when a computer will not start properly. After completing this module, you will be able to troubleshoot the boot process.
Lessons
  • Overview of the Windows XP Boot Process
  • Troubleshooting the Boot Process
Lab 1: Resolving Startup Issues
  • Modify the Boot.ini File
  • Resolve Startup Issues
After completing this module, students will be able to:
  • Describe the Windows XP boot process and how it works
  • Troubleshoot the boot process

Supporting Users Running the Microsoft Windows XP Operating System

£ 995 + VAT