Supporting Users Running the Microsoft Windows XP Operating System
Short course
In London
Description
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Type
Short course
-
Location
London
This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Operating System
Course programme
Lessons
- Examining the Desktop Support Technician Role
- Examining the Desktop Support Environment
- Interacting with Users
- Describe the role and general responsibilities of aDST
- Describe the Microsoft Operations Framework (MOF) and the role of theDSTwithinMOF
- Successfully interact with users
Lessons
- Desktop Operating System Concepts
- User Account Concepts
- Troubleshooting User Logon Issues
- Troubleshooting Domain Logon Issues
- Troubleshooting a User Profile Issue
- Understand the basic concepts necessary for resolving desktop operating system issues in the Windows XP Professional and Windows XP Home Edition environments
- Understand the basic concepts of user accounts, user profiles, and user rights
- Troubleshoot user logon issues
Lessons
- Troubleshooting System Configuration Issues
- Troubleshooting Security Issues
- Troubleshooting System Performance
- Troubleshooting Multilingual Issues
- Troubleshooting Network File Share and Printer Connection Issues
- Troubleshoot system configuration issues
- Troubleshoot security issues
- Troubleshoot system performance
Lessons
- Managing Computer Addressing Issues
- Troubleshooting Name Resolution Issues
- Troubleshooting Remote Network Connectivity Issues
- Troubleshooting Computers by Using Remote Connection Tools
- TroubleshootingTCP/IP Connections
- Troubleshooting a Name Resolution Issue
- Manage computer addressing issues
- Troubleshoot name resolution issues
- Troubleshoot remote network connectivity issues
- Troubleshoot computers by using remote connection tools
Lessons
- Managing Drivers
- Troubleshooting Drivers by Using Safe Mode
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting I/O Devices
- TroubleshootingACPI
- Troubleshooting Device Drivers
- Manage drivers
- Troubleshoot drivers by using Safe Mode
- Troubleshoot storage devices
- Troubleshoot display devices
- Troubleshoot I/O devices.
- TroubleshootACPIissues
Lessons
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
- Troubleshooting File and Folder Issues
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Offline Access to Files and Folders
- Manage files and folders
- Troubleshoot access to files and folders
- Troubleshoot access to shared files and folders
- Troubleshoot access to offline files
Lessons
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Applying Printer Permissions
- Troubleshooting Print Job Issues
- Install local and network printers
- Troubleshoot issues with printer drivers
- Troubleshoot issues with printers and print jobs
Lessons
- Overview of the Windows XP Boot Process
- Troubleshooting the Boot Process
- Modify the Boot.ini File
- Resolve Startup Issues
- Describe the Windows XP boot process and how it works
- Troubleshoot the boot process
Supporting Users Running the Microsoft Windows XP Operating System