Supporting Users Running the Microsoft Windows XP Operating System

E-Academy
In Cardiff (Wales)

£990
+ VAT
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Important information

Typology Course
Start Cardiff (Wales)
Duration 3 Days
  • Course
  • Cardiff (Wales)
  • Duration:
    3 Days
Description

This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to.

Important information
Venues

Where and when

Starts Location
On request
Cardiff
East Moors Road, CF24 5RR, Cardiff, Wales
See map
Starts On request
Location
Cardiff
East Moors Road, CF24 5RR, Cardiff, Wales
See map

Frequent Asked Questions

· Requirements

Before attending this course, students must have: Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration. A basic...

What you'll learn on the course

Operating System

Course programme


Overview
This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum.


Examination information

This course will help the student prepare for this Microsoft Certified Professional exam: 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System


Prerequisites

Before attending this course, students must have:
Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
Basic understanding of core operating system technologies including installation and configuration.
A basic understanding of hardware components and their functions.
A basic understanding of the major desktop components and interfaces, and their functions.
A basic understanding of TCP/IP settings.
How to use command-line utilities to manage the operating system.
A basic understanding of technologies that are available for establishing Internet connectivity.
Course outline

Module 1: Introduction to Supporting Users
The Desktop Support Technician
The Windows Desktop Operating Systems
Tools for Troubleshooting Windows Desktop Operating Systems


Module 2: Resolving Installation Issues
Preparing for Installation
Preparing the Hard Disk for Installation
How the Installation Process Works
Troubleshooting an Attended Installation
Troubleshooting an Upgrade
Troubleshooting an Unattended Installation
Troubleshooting the Boot Process


Module 3: Resolving Desktop Management Issues
Troubleshooting Logon
Troubleshooting User Configuration
Troubleshooting Multilingual Configuration
Troubleshooting Security and Local Policy Settings
Troubleshooting System Performance
Resolving Desktop Management Issues


Module 4: Resolving File and Folder Issues
Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files


Module 5: Resolving Hardware Issues
Managing Drivers
Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting Import and Output (I/O) Devices
Troubleshooting Advanced Configuration and Power Interface (ACPI)


Module 6: Resolving Print Issues
Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs
Auditing Printers


Module 7: Resolving Network Connectivity Issues
Applying the OSI Model
Managing Computer Addressing
Managing Name Resolution
Troubleshooting Remote Connection Issues

Achievements for this centre


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