Developing Your Skills in a Continuing Changing
Environment
- Determining the changes in your role
- Identify your skills gaps
- What's different about your manager's job?
Raising Your Profile
- Discovering ways to increase your credibility
- Networking within your organisation
- Understand how others see you
Developing Productive Relationships
- Forging an effective working relationship.
- What do you want from each other?
- Determining the goals and behaviours of your
Managers.
- How to get the most from the people you deal with
Influencing and Persuading Colleagues and Your
Manager (s)
- Develop a position of increased influence
- Communicating with management and colleagues on an equal footing
- Presenting your ideas at meetings
Organising Others
- Working pro-actively and using your initiative
- Organising and co-ordinating your manager's time
- Acting as an effective gate keeper
Handling Difficult Situations
- Dealing with conflict
- Respecting the rights and feelings of others
- Communicating difficult messages
Stepping in to Support Your Manager
- Representing your manager(s) in their absence
- Acting on behalf of your manager - making decisions
- Personal Development
Testimonial
Leanne Bennett, PA/Administration Assistant Inmarsat Ltd "It was explained in a way that I understood and was able to use straight away."