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Supporting Your Manager(S)

in Hemsley Fraser (England)

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Classes
Suitability Suitable for executive secretaries, PAs, office professionals and administrators working closely with one or more bosses. This course is of particular benefit to individuals who are supporting extremely busy and/or frequently absent managers.
Price £899 + VAT
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Course programme

Supporting Your Manager(S)
Developing Your Skills in a Continuing Changing
Environment

  • Determining the changes in your role

  • Identify your skills gaps

  • What's different about your manager's job?
Raising Your Profile

  • Discovering ways to increase your credibility

  • Networking within your organisation

  • Understand how others see you
Developing Productive Relationships

  • Forging an effective working relationship.

  • What do you want from each other?

  • Determining the goals and behaviours of your
    Managers.

  • How to get the most from the people you deal with
Influencing and Persuading Colleagues and Your
Manager (s)

  • Develop a position of increased influence

  • Communicating with management and colleagues on an equal footing

  • Presenting your ideas at meetings
Organising Others

  • Working pro-actively and using your initiative

  • Organising and co-ordinating your manager's time

  • Acting as an effective gate keeper
Handling Difficult Situations

  • Dealing with conflict

  • Respecting the rights and feelings of others

  • Communicating difficult messages
Stepping in to Support Your Manager

  • Representing your manager(s) in their absence

  • Acting on behalf of your manager - making decisions

  • Personal Development

Testimonial
Leanne Bennett, PA/Administration Assistant Inmarsat Ltd "It was explained in a way that I understood and was able to use straight away."
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On Hemsley Fraser

Provider description
Hemsley Fraser is a global innovator and leader in learning and people development. We have the confidence to guarantee the success of our work and help organisations and people to succeed and improve through our innovative and robust learning solutions.

With a strong UK, European and North American presence and a global network of over 400 professionals, we bring a comprehensive range of people and organisational development capabilities to clients.

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. Hemsley Fraser provides learning and development solutions that help clients to become higher-performing organisations.

We develop learning solutions which:

* Help Airbus to build planes more efficiently at the forefront of technological innovation and the customer experience.
* Enable Norwich Union Life to deliver higher levels of customer satisfaction.
* Ensure that MBDA has an organisation wide learning programme, delivered with measurable effectiveness and efficiency and which directly supports its strategy as a global player in its market.
* Creates a large scale management capability to enable Royal Bank of Scotland Group to deliver operational and customer excellence, as one of the largest banking groups in the world.
* Distinguish West Bromwich Building Society as an award winning high performer in its sector, which has been achieved through the commitment of its people.

Our ability to think beyond learning distinguishes our approach and capability to make breakthrough performance a reality.

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