Team building / total customer focus Features The Customer Focus
· providing customer care
· what we mean by 'customer care' and the golden rules
· the ten commandments of 'customer care'
· customer expectations - how to exceed them.
Processes and the Internal Customer Supply Chain
· process owners and process identification
· how what we do affects the overall success
· team work and the internal customer
· clearly agreeing requirements between departments.
Identifying Opportunities to Improve our Service
· brainstorming how we can improve our service to our internal customers, to improve the overall care provided to the external customer
· agreeing requirements between departments
· owning and action planning identified improvements.
Format
Tutorial presentation of ideas and concepts with full delegate participation. Facilitated identification of opportunities to improve the effective operation of the customer supply chain and the ultiate care given to the external customer. Use of a customer focus and team building exercise to reinforce the main learning points.
Benefits
· Improved business results through more professional and effective contact with customers.
· Increased understanding of the importance of the internal customer supply chain and meeting agreed requirements.
· Increased understanding of agreed requirements between departments.
· Company perceived as being more caring, reliable and professional.
