The Team Secretary
Short course
In London
Description
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Type
Short course
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Location
London
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Duration
1 Day
An understanding of the roles and responsibilities of the team secretary Recognition of the attributes of a good team player A strategy for agreeing the boundaries of the role with your team Methods for assessing priorities Negotiation skills to handle conflicts of interest Systems and procedures for managing workload and keeping track of tasks. Suitable for: Secretaries and administrators who play a support role to more than two people.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Secretary
Course programme
Who is it for
Secretaries and administrators who play a support role to more than two people.
What is it about
- An understanding of the roles and responsibilities of the team secretary
- Recognition of the attributes of a good team player
- A strategy for agreeing the boundaries of the role with your team
- Methods for assessing priorities
- Negotiation skills to handle conflicts of interest
- Systems and procedures for managing workload and keeping track of tasks
What will i get out of it
Working for team can put an individual under a lot of pressure. This course teaches the time management, prioritisation and organisational skills to ensure deadlines are met. Just as importantly, it covers the diplomacy and communication skills to handle any conflicts of interest while keeping a whole team happy and productive.
Course overview
The role of the team secretary
- Defining the nature of the role and teamwork
- Setting the boundaries
- Identifying the challenges
Handling conflict
- Understanding conflict
- Question skills
- Negotiating an outcome
- Setting goals and objectives
- Planning
- Meeting deadlines
- Agreeing priorities
Systems and procedures
- Managing paperwork Â- storage and retrieval
- Keeping track of tasks and outstanding actions
- Using technology to help
The Team Secretary