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Telemarketing

in Transcend Group (England)

Distance Workshop

Price:

£550 + VAT Special offers 

Duration:

1 Day

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Course objectives:

Whether the customer and prospect interaction is carried out by a major call centre of hundreds or a couple of staff in the head office, this course will set out the principles of effective telemarketing and teleselling. The course will provide delegates with the tools to understand and service customer needs better and build sales as a result.

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Course details

Type Workshop Duration 1 Day
Method / place Contact course provider Inhouse / Distance
Suitability Any organisation needing to develop prospects, satisfy customers, and build sales on the phone.
Course objectives Whether the customer and prospect interaction is carried out by a major call centre of hundreds or a couple of staff in the head office, this course will set out the principles of effective telemarketing and teleselling. The course will provide delegates with the tools to understand and service customer needs better and build sales as a result.
Price £550 + VAT
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Course programme

Telemarketing
Telemarketing The application of best practice in telemarketing is becoming increasingly important with the burgeoning trend towards distance selling and centralised customer service. Whether the customer and prospect interaction is carried out by a major call centre of hundreds or a couple of staff in the head office, this course will set out the principles of effective telemarketing and teleselling. The course will provide delegates with the tools to understand and service customer needs better and build sales as a result.

The course sets out to introduce delegates to the different types of call in the telemarketing mix, and the various objectives they should set themselves for those calls. They will be taken through a structure for preparing, executing and following up calls to maximise their effectiveness and meet objectives. At the end of the course delegates will be better equipped to recognise and satisfy customer needs, increase sales and manage themselves and their customer base more efficiently.
The cost for this in-house course is £550 + VAT. per day. This is up to 10 delegates at any one time. There is an additional cost of £50 + VAT per additional delegate
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On Transcend Group

Provider description
Transcend Group have been established for 18 years. In that time we have assisted countless businesses to 'Excel' within their market sector.

We have developed over 20,000 employees to achieve improvement both within themselves and the companies they work for. Senior managers have profited from Executive Performance Coaching and are now realising the true benefits of Leadership.

The manufacturing shop-floor improvements we have transformed have been spectacular. Speed of through-put with Lean Manufacturing principles, organised and sustainable improvements with the 5S's, Teams who are now cohesive, effective and successful; taking ownership as a given provides the impetus to succeed. Costs are down and customers retained.

All TGL consultants have had many years experience in managing people and using the techniques which we train others in, we are not full time trainers, but practitioners. But do not think that "practitioner" means that our training abilities are in any way limited. As practitioners we earn our living from identifying, and helping clients achieve, performance improvement. As part of this process, we are directly involved in helping people to understand new techniques, and helping them to use them. Because of this, we can bring to bear a range of practical experiences which others cannot.

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