Telemarketing
Course
Inhouse
Description
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Type
Workshop
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Methodology
Inhouse
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Class hours
1h
Important information
Government funding available
Reviews
Course programme
Our founder Jacky Misson, reveals the secrets of how to run your own telephone campaigns that deliver time and time again on our telemarketing training courses. Sharing leading edge skills and knowledge refined over many successful years in the business, Jacky’s telemarketing training will show you how you can set up and run effective, consistent and intelligent campaigns that secure exceptional results and enhance your brand.
Courses book fast and places are limited, so to secure your spot or to arrange an informal chat about telemarketing training, contact us today
We’ll take you through the four telemarketing training courses we have developed:
1: Introduction to telemarketing
Summary: This thorough one day workshop takes you through the basics of setting up telemarketing campaigns from scratch, teaches you the core skills you need for success and reveals our telemarketing top tips.
2: Bespoke telemarketing training
Summary: Our bespoke courses are tailored to the exact requirements of your business but always involve 1 -1.5 days of intensive, one-to-one telemarketing training, providing all the tools and techniques you need to create sustained and successful telemarketing campaigns
3: Telemarketing Consultancy
Summary: This service is designed specifically for companies looking to set up their own in house telemarketing teams. As well as an audit of your current activities and recommendations on how best to integrate telemarketing into your overall strategy, the service covers areas designed to help businesses recruit and retain the best people including:
- Interviewing and selection techniques
- Developing a company induction training programme
- The importance of using your CRM system correctly
- How to structure your teams’ day to ensure optimum productivity
- Motivation techniques
- The use of incentives
- Appraisals
4: Client management training
Summary: Business experts agree that 80% of sales should come from 20% of customers. With this principle in mind, this one day workshop will help you ensure repeat business and build lasting relationships with your clients through effective communication. Topics include:
- Principles of problem free client management
- How to choose the right method to communicate with your client
- How to resolve client conflict and complaints
- Practical experience
Telemarketing