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Homepage › Personal Development Courses › Communication Skills Courses › Telephone Skills Courses

Telephone Communication Skills

in CEPNW Chamber of Commerce (England)

Classes Training

Price:

£195 + VAT

Special offers/ funding

10% Discount for three or more bookings. Members fee of £160 plus vat per delegate

Support / Form of payment

Businesses in the Wirral area may receive funding. Contact the Chamber for further details.

Price details

Members rates at £160 + VAT Discounts available for three bookings or more.

Special offers

Duration:

1 Day

Start:

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See course programme

Requirements:

A willingness to learn and interact with others.

Course objectives:

Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises tutor led discussions, syndicate exercises, optional role-play and the production of recommended service standards and a personal action plan by each delegate.

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Course details

Type Training Duration 1 Day

Method / place Contact course provider Classes

Students per class 100

Suitability Anyone who communicates via the telephone. Communicating with the internal and external customer. Has a role within customer service, reception, telesales, or generally requires to learn or improve their telephone communications skills successfully.

Course objectives Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises tutor led discussions, syndicate exercises, optional role-play and the production of recommended service standards and a personal action plan by each delegate.

Requirements	A willingness to learn and interact with others. see more

Price	£195 + VAT Special offer + Support + Price details 10% Discount for three or more bookings. Members fee of £160 plus vat per delegate Support / Form of payment Businesses in the Wirral area may receive funding. Contact the Chamber for further details. Price details Members rates at £160 + VAT Discounts available for three bookings or more. Request this special offer here

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Course programme

Telephone Communication Skills

Overview: Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises tutor led discussions, syndicate exercises, optional role-play and the production of recommended service standards and a personal action plan by each delegate.

Objectives:Topics include:

Discussion – what can cause a poor experience on a telephone?

How are you perceived?

Some statistics

Communication skills

Projecting the right image

Positive framing

Developing empathy

Listening actively

Questioning techniques

Taking control

Leaving the caller satisfied

Customer care

Handling complaints

Dealing with difficult callers

Role play using telephone training equipment

Defining Service standards

Personal Action Plan

Cost (Excluding VAT)Members: £160.00 - Non-members: £195.00 Lunch and Refreshments included

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On CEPNW Chamber of Commerce

Provider description

The Chamber of Commerce provides a broad spectrum of learning and development programmes. All training is carried out by fully accredited training providers, at quality local venues. We also provide superior bespoke training solutions.
We have provided training very successfully for over ten years. Our standards and customer satifaction is second to none. We offer training to members and non-members at very competitive rates.
The success of our training can be measured in the fact we trained over 600 individuals in 2007, resulting in many with their career advancement.

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Most searched for in Telephone Skills

Telephone Communication Skills

in CEPNW Chamber of Commerce (England)

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Telephone Skills courses (from other course providers)

Course programme

Telephone Communication Skills

on request

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On CEPNW Chamber of Commerce

Provider description

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Training related to Telephone Skills

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