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Business English - Intermediate
ELITE LANGUAGE INSTITUTE
Objectives Below are the typical topics that can be covered during the course: · Managing telephone calls · Taking part in meeting · Making arrangements on the telephone · Starting presentations · Managing meetings · Negotiating · Presenting · Socialising...
(English Course in London)
Course
- in London
- Inhouse
- 10 Weeks
£599 VAT inc.
Effective Telemarketing
Advanced Training
for it and knowing what to say · developing a simple script · tone and pacing on the telephone · telephone negotiation... can best be applied to improve business results. Uses practical practice with telephone training apparatus to give delegates...
(Sales Skills Workshop in )
£ On request
Customer Service Skills
S.W. Durham Training Ltd.
skills Telephone techniques Handling queries/complaints Course Content: 1st impressions How to communicate with your customers Importance of good communication The importance of Paralinguistics The impact of Body language Telephone Techniques...
(Telephone Skills Course in Durham)
£135 + VAT
Receptionist Training
Business Enhancement Training
communicating Face to Face and by Telephone » Staff responsible for the maintenance of the Reception area » Corporate Receptionists... on the redirection of callers. » Handling initial enquiries: (Telephone, face to face & email) » Develop and enhance your telephone...
(Secretarial Course in London)
£275 + VAT
Receptionist Training
Business Enhancement Training
communicating Face to Face and by Telephone » Staff responsible for the maintenance of the Reception area » Corporate Receptionists... on the redirection of callers. » Handling initial enquiries: (Telephone, face to face & email) » Develop and enhance your telephone...
(Secretarial Course in West Midlands)
£275 + VAT
Receptionist Skills
ABC Training Solutions Ltd
and body language. Communication Exercise around communication, what it is and why it is misinterpreted between people Telephone Excellence Discussion centred on the telephone as a tool to develop customer service excellence. Discussion and activities...
(Telephone Skills Course in )
£690 + VAT
A-Z Of Credit Control
Hemsley Fraser
Collection methods available Collection strategies - letters, email, fax, telephone Deciding priorities The Letter Cycle What makes a good letter? How many to send? How effective are they? Good Telephone Techniques Attitudes and behaviour - the psychology...
(Credit Control Course in London)
£849 + VAT
A-Z Of Credit Control
Hemsley Fraser
Collection methods available Collection strategies - letters, email, fax, telephone Deciding priorities The Letter Cycle What makes a good letter? How many to send? How effective are they? Good Telephone Techniques Attitudes and behaviour - the psychology...
(Credit Control Course in Warwickshire)
£849 + VAT
Communication
West End Training
Communication Course A one-day course. Topics covered: Communication skills exercises Communication in teams Communicating in meetings Communicating by telephone Body language Questioning The use of questions How to get from no to yes Presenting...
(Assertiveness Course in )
£ On request
Effective Telesales Skills
Page Training
Effective Telesales This dynamic and popular course enables delegates to develop their telephone selling skills and self... to build and develop a confident telephone manner to break through the barriers that block the path to an appointment or sale...
£199 + VAT
Discount
The Aspiring Secretary
Broad Bridge Training
and deadlines; Organise meetings and travel arrangements; Adopt a professional manner on the telephone; Feel more confident.... Communication skills Image; Telephone communication....
(Secretarial Course in )
£ On request
Reception Skills
Broad Bridge Training
who answers the telephone. The receptionist is very important, generally being the first point of contact for callers.... Communication Effective expression and comprehension; Dealing with difficult people; Handling complaints; Telephone manner...
(Secretarial Course in )
£ On request
Credit Control & Collections
Get Paid On Time
and Conditions of Trade Knowing Your Customer Successful Telephone Collections & Techniques Collecting Tough Debts Recovering... on the telephone and bring collection calls to a satisfactory conclusion Understand the importance of good credit management. Recognise...
(Credit Control Workshop in Berkshire)
£295 + VAT
Credit Control & Collections
Get Paid On Time
and Conditions of Trade Knowing Your Customer Successful Telephone Collections & Techniques Collecting Tough Debts Recovering... on the telephone and bring collection calls to a satisfactory conclusion Understand the importance of good credit management. Recognise...
(Credit Control Workshop in Edinburgh)
Workshop
- in Edinburgh
- Inhouse
- 1 Day
£295 + VAT
Negotiating Skills
PPi Learning Services
negotiations. Telephone Negotiation Voice and personality projection; using silence; controlling the call; how to implement the negotiating process using the telephone. Action Plan Participants plan and discuss what they will do on return to work....
(Sales Skills Course in London)
£840 + VAT
Telemarketing Professional
Top Mark Training
between telephone sales, telemarketing and telephone research · The importance of the first 15 seconds · Good times, bad times...
(Sales Skills Course in )
£ On request
Professional Receptionist
UK Open Learning Ltd
of improving personal communications skills Creating the right impression when receiving guests and visitors How to manage telephone...
£495 + VAT
Speed Writing
GBC Learning & Development
Speed Writing Designed for anyone who needs to take notes quickly and accurately. Ideal for minute taking, taking a brief from a client or colleague or even taking accurate telephone messages. During the course you will leanr: · What speed writing...
(Secretarial Training in London)
£295 + VAT
Customer Service
Ipso Facto Training Solutions Ltd.
Maintaining professionalism Delivering excellence Telephone techniques...
(Customer Management Workshop in Hampshire)
£225 + VAT
Prospecting for new Business
Presentations for you
or over the telephone. This course identifies question banks, questioning areas and questioning types. This course is ideal for any sales...
(Other Sales Course in Surrey)
£ On request
