Telephone Handling Skills Diploma
Course
Online
The fundamental elements of customer service!
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Type
Intensive course
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Methodology
Online
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Class hours
20h
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Duration
Flexible
Would you like to give an impulse to your professional life? If so, you should join this Telephone Handling Skills Diploma, organized by 1 Training, that Emagister.co.uk has added to its catalogue.
Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.
Besides, every 1 Training course offers you the opportunity to study 24/7 wherever you are in the world. These intensive online courses are open to everyone, as long as you have an interest in the topic! They provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Don't miss this chance and enroll in this course now. Contact 1 Training through Emagister.co.uk. You will receive all the information needed to take a step further in your career!
Facilities
Location
Start date
Start date
About this course
"By enrolling to this course, you’ll learn the principles of customer service.
In this course, you’ll recognize barriers to the delivery of outstanding customer service.
This course will teach you about different customer behaviour styles.
On completion of this course, you’ll learn how to measure the customer satisfaction level.
Having this course, you’ll learn call greetings as a caller and a receiver.
Logging in to this course, will develop your telephone etiquettes and techniques.
In this course, you’ll gain the telephone techniques & manners for dealing with angry customers.
At the end of this course, you’ll learn to use appropriate language during telephone conversations."
"Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Secretary or Assistant for a company director
New or Temporary staff
Call Centre Representative or Call handlers
Customer service representative or Customer service agent
Customer service team member or supervisor
Customer Service Team Leader or Customer Relations Advisor
Sales or Hotel manager"
You’ll need a computer or tab with an internet connection and it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Diploma in Telephone Handling Skills.
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements, etc.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Call Centre
- Customer Service
- Telephone Customer Service
- Telephone Handling
- Handling Customer Complains
- Customer Satisfaction Level
- Dealing With Angry Customers
- Telephone Conversations
- Caller And Receiver
- Internal Customer Service
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
COURSE CURRICULUM
1. CUSTOMER SERVICE PRINCIPLES
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
- Exercise Files- Customer Service Principles
2. EXCELLENT CUSTOMER SERVICE PROCESS
3. COMMUNICATION SKILLS FOR CUSTOMER SERVICE
- Communication Skills for Customer Service
4. CUSTOMER SERVICE TECHNIQUES
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
- Exercise Files- Customer Service Techniques
5. HANDLING CUSTOMER COMPLAINS
- Handling Customer Complains
6. TELEPHONE TECHNIQUES
- Telephone Techniques
7. TELEPHONE ETIQUETTE
- Telephone Etiquette
8. TELEPHONE CUSTOMER SERVICE PROCESS
- Telephone Customer Service
9. POWER OF TELEPHONE COURTESY
- Power of Telephone Courtesy
10. INTERNAL CUSTOMER SERVICE
- Internal Customer Service
11. CUSTOMER SERVICE AT CALL CENTRES
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
12. DEVELOPING EFFECTIVE TELEPHONE CUSTOMER SERVICE SKILLS
Course Duration:
You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
How will I be assessed?
- You will have one Quiz and one Assignment. Pass Mark is 50%.
- You only need to pay £89 for assessment and certification when you submit your assignment.
Additional information
There are different paths in which your career could develop. You can be a;
Customer Service Representative
Customer Service Agent
Receptionist
Administrators
Call Handlers
Call Centre Representative
Telemarketers
Consultants
Telephone Handling Skills Diploma