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Homepage › Personal Development Courses › Communication Skills Courses › Telephone Skills Courses

Telephone Sales

in Partners in Business (England)

Classes Course

Place:

Northwood

Price:

£154 + VAT

Duration:

1 Day

Start:

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Course objectives:

To make participants aware of the techniques to make effective telesales

Partners in Business

Partners in business provide a high quality, cost effective Training, Recruitment & HR support to a growing number of clients. We can provide support in respect of both UK and Overseas assignments. Ou...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes in Northwood where
Students per class 200
Suitability This course is designed to help staff who are new to or inexperienced in telephone selling, and those who may need to brush-up their techniques.
Course objectives To make participants aware of the techniques to make effective telesales
Price £154 + VAT
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Course programme

Telephone Sales
Telephone Sales

Objectives
 
By the end of the day delegates will:  
  • Be more constructive in planning calls
  • Use questions more effectively to gain information
  • Practice ways of getting to the right person and progression of the telephone call towards the set objective.
  • Look at ways of dealing with objections.
     
    Outcome and Benefits  
    Participants will have demonstrated ways in making effective telesales calls, which will give them more confidence in approaching the customers and gaining business contacts.
     
    Content  
  • Introduction I objectives
  • What makes the difference on the telephone?
  • What are you selling?
  • Getting to know your customers
  • Planning the phone call
  • Getting past the receptionist
  • Questioning for effect Dealing with objections
  • Practicing the techniques 
  • Summary and action plan for implementation
                
    DELEGATE NUMBERS            
    Our courses are "ACTIVE" and "interactive" and geared to delegates personal experience, and therefore the maximum number of delegates is specifically determined to ensure that each delegate gains the maximum benefit through a more individualised and involved approach.



     
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    Teachers/ trainers

    profesorado Diane Smith
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    Where Northwood, No Training At This Location
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    On Partners in Business

    Provider description
    Partners in business provide a high quality, cost effective Training, Recruitment & HR support to a growing number of clients. We can provide support in respect of both UK and Overseas assignments. Our no quibble money back guarantee ensures absolute satisfaction. We are able to provide a full range of support packages to assist our clients in the effective resolution of your training and development needs through our growing team of highly professional consultants.
    Advantages of studying with Partners in Business
    High quality cost effective training that gets results
    Course provider history
    Established since 1991 we have a worked with a wide range of companies in both the public & private sector and pride ourself on our high level of repeat business and the positive impact we made on many of our clients businesses
    Specialises in
    Most soft skills topics

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