Course not currently available

Telephone Sales Skills

5.0
1 review
  • We engaged Colly to help our staff team develop their customer focus, he put together a number of workshops that were tailored to our specific needs, the results were instant( within days) and had a very positive impact. Colly was able to help us better understand and manage complaints and to turn them into a positive experience for our clients
    |

Course

In Belfast City ()

£ 225 + VAT

Description

  • Type

    Workshop

  • Level

    Beginner

  • Class hours

    8h

  • Duration

    1 Day

The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher

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Reviews

5.0
  • We engaged Colly to help our staff team develop their customer focus, he put together a number of workshops that were tailored to our specific needs, the results were instant( within days) and had a very positive impact. Colly was able to help us better understand and manage complaints and to turn them into a positive experience for our clients
    |
100%
5.0
excellent

Course rating

Recommended

Centre rating

Phil Davison

5.0
18/03/2019
About the course: We engaged Colly to help our staff team develop their customer focus, he put together a number of workshops that were tailored to our specific needs, the results were instant( within days) and had a very positive impact. Colly was able to help us better understand and manage complaints and to turn them into a positive experience for our clients
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Telesales
    1

    1 students say they acquired this skill

  • Telephone Skills
    1

    1 students say they acquired this skill

  • Telemarketing
    1

    1 students say they acquired this skill

  • Sales Training
    1

    1 students say they acquired this skill

  • Sales Techniques
    1

    1 students say they acquired this skill

  • Selling Skill
    1

    1 students say they acquired this skill

  • Sales
    1

    1 students say they acquired this skill

  • Sales Marketing
    1

    1 students say they acquired this skill

  • Sales skills
    1

    1 students say they acquired this skill

  • Telephone techniques
    1

    1 students say they acquired this skill

Teachers and trainers (1)

Colly Graham

Colly Graham

Colly Graham formed salesxcellence in 1996 after thirty years experience in telephone, field sales and sales management. After graduating from college, Colly entered the field of accountancy however after five years decided to change his career direction in sales. First working for a Fortune 500 com

Course programme

Telephone Sales Skills
  • Eliminate the fear of cold calling.
    Learn the cause and the solution. With the emphasis on results this hands-on workshop will ensure your success in telephone selling, listen to your trainer make live phone calls during this workshop, and then you call your customers live with the enthusiasm to make the sale there and then.
  • Building a Model of Excellence
    NLP (Neuro Linguistic Programming) teaches how you can build a model of excellence for your own beliefs, values and motivations. Learn how to build a winning attitude.
  • Creating Rapport
    Learning how to create rapport and build relationships with people on the telephone fast. By building strong relationships through rapport, people are more willing to co-operate with your requests for action. Discover how people communicate and learn how you can easily and quickly communicate in their model.
  • Embedded Suggestions
    Wouldn’t like to be able to use questions and phrases, which prompt action and commitment. Learning how to use embedded suggestions correctly you can influence people to action.
  • Buyer’s Behaviour
    Learn how to elicit the buying strategies and how the buyer makes buying decisions - sell the way your buyer buys.

    Participants will learn
    How to use the Telephone as a Sales Tool
    What are Buying Motives and Product
    Benefits and Their Critical Connection
    How to Establish A Call Strategy
    Prospecting Strategies
    How to Qualify Your Customers
    Talk to the Decision Maker
    Qualify the Call
    The Six Ingredients of a Successful Sales Call
    Call Objectives and Their Importance
    How to Control The Call
    How to Handle Difficult Customers
    How to Develop Telephone Sales Programme
    The Benefit of Reporting

Additional information

Payment options: Workbook, morning coffee, afternoon tea and light lunch
Students per class: 15

Telephone Sales Skills

£ 225 + VAT