Course not currently available
Telephone Sales Skills
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We engaged Colly to help our staff team develop their customer focus, he put together a number of workshops that were tailored to our specific needs, the results were instant( within days) and had a very positive impact. Colly was able to help us better understand and manage complaints and to turn them into a positive experience for our clients
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Course
In Belfast City ()
Description
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Type
Workshop
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Level
Beginner
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Class hours
8h
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Duration
1 Day
The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher
Reviews
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We engaged Colly to help our staff team develop their customer focus, he put together a number of workshops that were tailored to our specific needs, the results were instant( within days) and had a very positive impact. Colly was able to help us better understand and manage complaints and to turn them into a positive experience for our clients
← | →
Course rating
Recommended
Centre rating
Phil Davison
Subjects
- Telesales1
1 students say they acquired this skill
- Telephone Skills
11 students say they acquired this skill
- Telemarketing
11 students say they acquired this skill
- Sales Training
11 students say they acquired this skill
- Sales Techniques
11 students say they acquired this skill
- Selling Skill
11 students say they acquired this skill
- Sales
11 students say they acquired this skill
- Sales Marketing
11 students say they acquired this skill
- Sales skills
11 students say they acquired this skill
- Telephone techniques
11 students say they acquired this skill
Teachers and trainers (1)
Colly Graham
Colly Graham formed salesxcellence in 1996 after thirty years experience in telephone, field sales and sales management. After graduating from college, Colly entered the field of accountancy however after five years decided to change his career direction in sales. First working for a Fortune 500 com
Course programme
Telephone Sales Skills
- Eliminate the fear of cold calling.
Learn the cause and the solution. With the emphasis on results this hands-on workshop will ensure your success in telephone selling, listen to your trainer make live phone calls during this workshop, and then you call your customers live with the enthusiasm to make the sale there and then. - Building a Model of Excellence
NLP (Neuro Linguistic Programming) teaches how you can build a model of excellence for your own beliefs, values and motivations. Learn how to build a winning attitude. - Creating Rapport
Learning how to create rapport and build relationships with people on the telephone fast. By building strong relationships through rapport, people are more willing to co-operate with your requests for action. Discover how people communicate and learn how you can easily and quickly communicate in their model. - Embedded Suggestions
Wouldn’t like to be able to use questions and phrases, which prompt action and commitment. Learning how to use embedded suggestions correctly you can influence people to action. - Buyer’s Behaviour
Learn how to elicit the buying strategies and how the buyer makes buying decisions - sell the way your buyer buys.
Participants will learn
How to use the Telephone as a Sales Tool
What are Buying Motives and Product
Benefits and Their Critical Connection
How to Establish A Call Strategy
Prospecting Strategies
How to Qualify Your Customers
Talk to the Decision Maker
Qualify the Call
The Six Ingredients of a Successful Sales Call
Call Objectives and Their Importance
How to Control The Call
How to Handle Difficult Customers
How to Develop Telephone Sales Programme
The Benefit of Reporting
Additional information
Payment options: Workbook, morning coffee, afternoon tea and light lunch
Students per class: 15Telephone Sales Skills
£ 225 + VATAdd similar courses
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