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Telephone Sales Skills

in Salesxcellence (England)

Classes Workshop

Price:

£225 + VAT Special offers 

Duration:

1 Day

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Course objectives:

The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of Telesales understand what they should be practising. The fact is that there's a unique set of techniques and methods that work best on the telephone. The Telephone Sales Skills workshop that will train your people completely on these techniques and methods.

Salesxcellence

High impact sales training which increases revenue, improves margins, lower operating costs. We offer sales related training in both public and in house sales training courses, and sales consulting.. ...

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Course details

Type Workshop Duration 1 Day
Method / place Contact course provider Inhouse / Classes
Students per class 1250
Suitability Anyone new to telephone sales or existing telesales people who wish to have a refresher
Course objectives The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of Telesales understand what they should be practising. The fact is that there's a unique set of techniques and methods that work best on the telephone. The Telephone Sales Skills workshop that will train your people completely on these techniques and methods.
Price £225 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Telephone Sales Skills
  • Eliminate the fear of cold calling.
    Learn the cause and the solution. With the emphasis on results this hands-on workshop will ensure your success in telephone selling, listen to your trainer make live phone calls during this workshop, and then you call your customers live with the enthusiasm to make the sale there and then.
  • Building a Model of Excellence
    NLP (Neuro Linguistic Programming) teaches how you can build a model of excellence for your own beliefs, values and motivations. Learn how to build a winning attitude.
  • Creating Rapport
    Learning how to create rapport and build relationships with people on the telephone fast. By building strong relationships through rapport, people are more willing to co-operate with your requests for action. Discover how people communicate and learn how you can easily and quickly communicate in their model.
  • Embedded Suggestions
    Wouldn’t like to be able to use questions and phrases, which prompt action and commitment. Learning how to use embedded suggestions correctly you can influence people to action.
  • Buyer’s Behaviour
    Learn how to elicit the buying strategies and how the buyer makes buying decisions - sell the way your buyer buys.

    Participants will learn
    How to use the Telephone as a Sales Tool
    What are Buying Motives and Product
    Benefits and Their Critical Connection
    How to Establish A Call Strategy
    Prospecting Strategies
    How to Qualify Your Customers
    Talk to the Decision Maker
    Qualify the Call
    The Six Ingredients of a Successful Sales Call
    Call Objectives and Their Importance
    How to Control The Call
    How to Handle Difficult Customers
    How to Develop Telephone Sales Programme
    The Benefit of Reporting
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    On Salesxcellence

    Provider description
    High impact sales training which increases revenue, improves margins, lower operating costs. We offer sales related training in both public and in house sales training courses, and sales consulting.. selling is learned through the experience gained by practicing the art and science of selling.
    Advantages of studying with Salesxcellence
    sales xcellence brings thirty years of practical experience of selling and his ability to empathize with sales people and establish immediate rapport and credibility as a trainer, (the accolade Colly Graham  receives from most sales people is “that he has carried the bag”).
    Course provider history
    sales xcellence was formed by Colly Graham in 1996 who has over thirty-five years experience in telephone, field sales and sales management.  sales xcellence has trained and consulted with over three hundred companies since the formation of the company, assisting companies to raise the level of their game. sales xcellence focusses on businesses realising their real potential in sales by teaching people how to BAT we help your sales people win more sales
    Behavior- The cultivation of goals consistent with your beliefs.
    Attitude - Your core beliefs and outlook.
    Technique- The application of effective actions to meet your goals.

    A licensed practitioner of NLP Colly trained with Richard Bandler in 1998.
    First working for a Fortune 500 company in fast moving consumer goods, his career progressed from selling capital equipment, financial services to internet services, with a wide management experience in both telephone and field sales, concentrating on the  training and development of sales people, in this role he gained experience in designing and building a number of successful sales teams.
    Specialises in
    Fellow of Institute of Sales and Marketing

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