Want to boost enrolments?
Login and promote your courses
Searching for courses?
Login or register
Classes Course
Place:
Manchester, London
Price:
Duration:
1 Day
Start:
03/03/2009 other dates
See course programme
Course objectives:
"The Telephone Selling Skills Masterclass" A 1-day workshop where you will... Learn The Right Approach, Techniques And Strategies To GENERATE More New Business And CLOSE More Sales Over The Telephone Overview If you need to generate more leads, set up more more appointments or make more sales over the telephone, then this is a 1-day must attend workshop.
| Price |
£295 + VAT
|
"The Telephone Selling Skills Masterclass"
A 1-day workshop where you will...
Learn The Right Approach, Techniques And
Strategies To GENERATE More New Business
And CLOSE More Sales Over The Telephone
Overview
If you need to generate more leads, set up more more appointments or make more sales over the telephone, then this is a 1-day must attend workshop. You will cover all of the essential telephone selling skills that you need to feel comfortable in making and dealing with those cold calls.
Selling over the telephone is a specialist activity whether you are selling the appointment or a product direct and is different to face to face encounters so it is vital that you can learn the techniques and strategies that are best suited for lead generation and selling over the telephone.
Who Will Benefit From The Course?
What Will You Gain From the Course?
Topics That You Will Cover Throughout The Day
Introduction & Objectives
What Does A Great Job Look Like?
Build up an overall picture of what you currently do and what you should be doing. What do the best sales people do to set up appointments over the phone or close sales? What are you striving towards?
Understanding The Telephone Sales Process
Learn the different stages of the telephone sales cycle. How is an appointment or sale actually made? What will influence a decision? How decisions are processed by your prospect while they are on the phone.
Openings With Impact
How to open your calls for maximum impact. How to control the call. How to plan and prepare for your calls - defining what you want out of the call. How to take your conversation to the next stage.
Getting Past The Gatekeeper And Through To The Decision Maker
Learn how to identify a gatekeeper screen. Learn how to get through the two types of gatekeeper screen and through to the decision maker.
How To Formulate A Winning Outbound Script That Works
Understand how to put together your very own outbound script. The introduction and hook. Building rapport. Making effective benefit statements. Asking the right questions & listening
Learning How To Understand Your Prospects Needs
Learn how to step into the prospect's shoes and see the situation from their position. Learn how to adapt your approach based upon what they want. Learn how to position yourself, your company and your product in light of what they want and how they want it.
Telephone Responses and Statements/Phrases To Use
Actual words, sentences, terminology and phrases to use - we'll give them to you! What to do if your mind goes blank. Responding to objections & excuses
How to respond to:
- "I haven't got the time"
- "Call back later"
- "We are using someone else"
- "We don't have the budget"
- "I'm not interested"
- "Just send me some information"
How To Get To The Close and Ask For The Appointment or Business
So many people feel uncomfortable asking for the appointment/business but this need not be the case. During this session you will cover some strategies on how to identify buying signals, know when the time is right to close the appointment or sale.
Keeping Up And Motivated
Some tips and approaches for remaining confident in your own ability. How to keep upbeat when the going gets tough.
Close & Actions
 |
Mark Williams Course Leader Mark Williams Feedback from Mark's last course. (13 delegates, maximum score 130) Area Score Average Mark's Knowledge Of The Subjects 127 9.77 Mark's Presentation Skills 125 9.62 Mark's Helpfulness 126 9.69 Variety Used In Delivery Methods 122 9.38 |
|
Mike Clarkson Course Leader A professional Business Developer, Trainer and Senior Manager having extensive experience in the Retail and Corporate Services sectors. Proven sales, management and leadership skills, passionate about the development of people. An effective communicator at all levels, internally and externally. Good problem solving, influencing and negotiation skills. |
| Where | Manchester, Ringway Road, Manchester Airport see map |
| When | Start: 03/03/2009 Finish: 03/03/2009 See calendar |
| Where | London, Stockley Road, West Drayton, |
| When | Start: 26/03/2009 Finish: 26/03/2009 See calendar |
| Where | Manchester, Ringway Road, Manchester Airport see map |
| When | Start: 02/06/2009 Finish: 02/06/2009 See calendar |
| Where | London, Stockley Road, West Drayton, |
| When | Start: 03/06/2009 Finish: 03/06/2009 See calendar |
| Where | London, Stockley Road, West Drayton, |
| When | Start: 07/09/2009 Finish: 07/09/2009 See calendar |
| All venues | |
