Telephone Skills College Certificate
Course
In Crawley
Description
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Type
Course
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Location
Crawley
Costs and equipment The cost of this course is £200. Welcome to Sussex choose from our onsite training solutions and scheduled training courses across a wide range of technical and non-technical topics.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Skills and Training
- Telephone Skills
Course programme
Even with the rise of online communication and networking the telephone is still the mainstay of modern business communication. In fact is often the preferred method of communication by customers who increasingly want to connect to a 'real person'. The telephone may be the chief point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer.
Objectives of the Course
Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.
By the end of the course delegates will be able to:
- Identify ways in which they can use the telephone more effectively as a business tool
- Structure a successful telephone call
- Understand how to avoid common communication pitfalls
- Turn potentially difficult situations into positive outcomes
Central Sussex College is committed to providing you with guidance and support to help you make the most of your potential and achieve your goals! We offer an exciting range of academic qualifications, vocational subjects and apprenticeships – based at excellent facilities in Crawley, Haywards Heath, East Grinstead and Horsham. We have something for everyone – so whether you are just leaving school and looking to study for a BTEC or A Levels, are looking to retrain and gain new skills or take your studies further with professional qualification or higher level training at our University Centre, Central Sussex College can cater for you.
Telephone Skills College Certificate