Telephone Skills

Taylor Mason Training

Short course

Online

£ 949 VAT exempt

The best Telephone Skills courses

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Description

  • Type

    Short course

  • Methodology

    Online

  • Duration

    1 Day

  • Start date

    Different dates available

The aim of this telephone skills training course is: Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool, Understand the differences between tone and words, Deliver professional yet warm telephone calls, Structure their phone calls, Create a professional an image of the organization. Suitable for: This course is suitable for anyone who wants to learn the basic telephone skills.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

No pre course work is required for this telephone skills training, however the course will be interactive with group discussion and practice and is suitable for any one working with the phone as a communication tool.

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Reviews

Subjects

  • Image
  • Telephone Skills
  • Influencing Skills
  • Customer Service Skills
  • Communication Training
  • Effective Communication
  • Improve Communication
  • Oral Communication
  • Articulation
  • Call Handling
  • Skills and Training

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

Topics covered during this half day telephone skills training course:

  • Create a professional image on the telephone
  • Use telephone communication to your advantage and be aware of its limitations
  • Use your voice and language to sound professional
  • Control a call and gain information
  • Question and listen effectively
  • Manage a difficult situation assertively
  • Understand and learn the differences in customer service styles
  • Cope with complaining customers
  • Work with internal clients and teams effectively

Additional information

Payment options: The price shown is cost per day **

See related categories

Telephone Skills

£ 949 VAT exempt

The best Telephone Skills courses

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See all